Claims First Responder chez Prima

To help fuel that growth, we need a Claims First Responder to join our Claims UK team.Claims First Responders are the first port of call for Prima drivers when something goes wrong. You will speak to customers to understand what has happened and what damage has been done to their vehicle, so that we can put things right. Where the incident has involved other vehicles, drivers, or damage to other property, you will gather a complete picture of that too. You will kick off the process of putting things right, so that our customer can get back on the road as quickly and as seamlessly as possible.At Prima, we want to make things fast, fair, and straightforward – including when customers need to make a claim. As a Claims First Responder, you will be at the very forefront of making that happen for our customers across the UK.Excited to make an impact? Here are the details

What you'll do

Acting as the first port of call for customers who need to make a claim. You will put customers at ease and kick off the process of putting things right

Collecting as much information as the customer can provide about what happened and recording it as accurately as possible; you will ask the right questions in order to get a full picture

Proactively verifying and monitoring claims where needed, whilst being alert to potential indicators of fraud to make sure that only genuine claims are progressed (you will of course work closely with, and escalate to, our specialist teams where needed)

Establishing liability using our specialist tools, and conducting further investigations where required, working closely with other teams within Prima

Using your initiative, not only in specific claims, but also regarding our processes more generally, suggesting ways we can improve how we do things to make things quicker and easier for our customers when they make a claim

What we’re looking for

Experience in a Claims Handling / FNOL role

Excellent written and verbal communication skills

Strong attention to detail and problem-solving attitude

Comfortable working in a growing / scale-up business environment

Desirable: Knowledge of Motor Insurance and/or Insurance Claims Handling

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