Gather and synthesize input from shoppers, clients, and colleagues to develop iterative improvements and product strategy to improve the user experience for the software services that Bazaarvoice provides to clients.
Work closely with other designers, technical writers, and engineers to improve the user experience for software products for the development and postlaunch periods.
Use research and data to create design flows and experiences that are simple and elegant. Use software tools such as Figma, Sketch, and Invision to deliver high-fidelity mockups and interactive prototypes.
Design solutions that solve clients’ problems and are user friendly, minimize user training, and fit within Bazaarvoice’s business goals and technical capabilities.
Collaborate with team members on features and product ideas with a focus in user centered design methods and principles.
Validate solution by testing with clients and proxy users to ensure its usability and usefulness.
Collaborate with product stakeholders and subject matter experts on client’s operational practices and technology used, which then be considered with designing Bazaarvoice’s product features.
Communicate designs for features through presentations and technical design documentation.
Monitor usage behaviors and address any existing usability issues in the tool with software engineers.
Create and maintain a library of usability patterns and interface components in sync with software engineers to ensure consistency and predictability in user experience.
Work together with product stakeholders and Engineers to select the most appropriate design solution that is technically feasible within the desired timeframe and still solves client users’ problems.
Work with Product Management to translate user needs and industry trends into product feature specifications and agree on what analytics to track for product feedback and improvement.
Request feedback from other fellow designers in a design critique forum and iterate design solutions.
Detail design specifications and offer build support to engineers on any edge cases not considered during development stage.
Conduct user research such as user interviews and product usability tests and analyze findings to determine user needs and assess viability of proposed design solution.
Plan and execute product concept validation research with Research and Product Management.
Analyze competitor product offerings and usability patterns.
Prototype design solutions to communicate with stakeholders and test with client users and internal proxy users.
Provide design specifications on Figma during handoff to engineers.
Ideate and collaborate with Product Management possible product features and development phases.
Strategize product visions and inspire teammates by designing ahead of immediate road map features.
May telecommute from home within the Austin, TX MSA.
Requirements
Must have a bachelor's degree in User Experience, Design, Computer Science, Mathematics, Engineering, or a closely related field.
Must have five (5) years of experience as a User Experience Designer, Product Designer, or related position.
The five (5) years of experience must have included the following: creating interaction models, user flows, screen designs, and UI details that promote ease of use and optimize the user experience; proposing, building, and maintaining design system patterns and standards; conducting user research initiatives such as interviews, surveys, usability tests, and translating observations into findings; designing web applications; and using HTML/CSS and data model.
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