Project Coordinator chez August Ash, Inc.

Company Description

August Ash, Inc. exists to drive growth and innovation in every partnership by building and supporting complex website and digital marketing strategies.  Guided by our core values of Care, Grow Grit, Good Nature, and Clarity, we guarantee honest answers to tough questions.  

Summary

August Ash is looking for a Project Coordinator to join our team. The right person is driven, dedicated, and a life-long learner. You must be collaborative, adaptable, and confident in driving projects forward while seamlessly partnering with clients and internal teams.

This role primarily supports our annual renewing digital marketing contracts, ensuring work is delivered on time, within scope, and in alignment with August Ash’s Seven Phases for Success framework. You will serve as the connective tissue between clients, strategists, and internal teams - making sure every engagement runs smoothly and delivers measurable results.

Responsibilities

Client & Project Delivery

• Collaborate with Sales to review, clarify, and finalize scopes of work before projects begin, ensuring deliverables, assumptions, and budgets are clearly defined.

• Coordinate multiple projects in a deadline-driven environment.

• Create and manage client timelines, team schedules, budgets, and project details to ensure requirements and deliverable dates are clearly understood, deadlines are met, and budgets are on track.

• Monitor (not micro-manage) the day-to-day activities of project teams to ensure work is progressing as planned.

• Ensure deliverables align with August Ash’s Seven Phases for Success and annual client contracts.

• Ensure KPIs, metrics, and reporting deliverables are delivered on schedule, with clarity on results and next steps.

• Guide clients on their roles in shared deliverables (e.g., content, approvals) to avoid delays and scope confusion.

Risk & Quality Management

• Actively monitor project risks and scope creep to foresee and identify potential problems.

• Proactively implement solutions to address them in advance.

• Provide support and challenge to the team when deadlines, budgets, or scope are in question.

• Partner with clients to overcome roadblocks and keep progress on track toward both their goals and defined project scope.

Client Relationships & Communication

• Build strong client relationships and serve as a trusted partner.

• Provide clients with clear and transparent communication, answers to their questions before they ask them, and regular updates on project details.

• Effectively facilitate client meetings and internal discussions, identifying goals, guiding productive conversations, and capturing notes, actions, and decisions.

• Educate clients on digital marketing processes and deliverables so they feel confident and informed.

Internal Collaboration & Culture

• Facilitate daily stand-up meetings to set clear expectations for the days and weeks ahead.

• Collaborate with multiple departments within the organization (Digital Marketing, Design, Development, Support, and Sales).

• Raise and resolve issues through EOS tools (IDS in L10 meetings).

• Be comfortable asking tough questions to protect timelines, scope, and quality.

• Be an advocate for the user and your clients.

• Be an ambassador for August Ash and your team.

Requirements

• 1–3 years of experience in project coordination or project management in a digital agency or in-house marketing environment.

• Familiarity with digital marketing channels (SEO, Paid Search, Paid Social, CRO/UX, Email).

• Experience with project management software in a digital environment.

• Proficiency in web-based specialty software tools (e.g., MS Office, Google Docs, Basecamp, Zoom, Asana, and more).

• Excellent verbal and written communication skills.

• Highly organized and detail-oriented.

• Adaptability in fast-changing marketing priorities and diplomacy in managing client expectations.

• A life-long learner — you are naturally curious and desire to know more!

This position is a full time salary position with benefits including health, dental, STD, LTD, Life, 401k, and paid vacation. This is a hybrid position, not a fully remote role, and employees are required to comply with the company’s current telecommuting policy.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.