Hypothermia Shelter Case Manager chez PathForward

Position Summary: 

The Hypothermia Case Manager works with hypothermia clients in the shelter to secure a safe alternative housing placements or permanent housing, as quickly as possible, and link the individuals with needed supports. The Shelter Case Manager’s primary focus is to end homeless housing crisis by rapidly returning residents to safe alternative housing by developing an individual housing plan.  

This position is Part-time (20 hours per week) but will require day-time hours during the work week and night/weekend hours in order to fully meet our hypothermia clients' needs.  For example, we envision that this person would work from 9 am - 5 pm every Wednesday, a few hours in the evening another weekday, and then another 8-hour shift over the weekend, to round out a 20 hour work week.  There is some flexibility available, but this position will need to work during normal business hours at least one day per week in order to fully service clients.

The Hypothermia Case Manager will provide direct program support to residents and work collaboratively with other Shelter Case Managers to help ensure successful completion of Individual Housing Plan (IHP).

Key Responsibilities

• Complete an initial intake within 72 hours [KJ1] of the client entering the program and follow up with a comprehensive assessment after 7 days using the VI-SPADT in accordance with the CAS System in HMIS. 
• Performs case management intake assessing the individuals’ social and economic needs, noting observations on possible mental health and substance abuse issues through the administration of the VI-SPDAT as well as other engagement tools.
• Informs individuals of all available services offered at PathForward
• Encourage the residents’ successful move to stable housing. 
• Monitor residential areas, be visible, and continuously interact with shelter residents.
• Assist residents within limits in processing issues and problem-solving. 
• Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs, behavior, and service planning.
• Follow appropriate critical incident protocol and accompanying documentation.
• Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports.
• Support successful onboarding of new clients by performing client intakes and risk assessments; Keeping an eye on the shelter intake procedure and making sure all county documentation is finished; making sure that HMIS Data and Release of Information forms for every client is completed in a timely manner.
• Conduct ongoing and accurate risk assessments and makes recommendations to supervisor re: safety plans and interventions with the victims of those court-ordered into the programs; Adhering to Pathforward policies and procedures regarding client's behaviors and safety of both staff and clients.
• ·        Lead a voluntary psychoeducational group for participants (if applicable).
• Provide one-on-one therapeutic interventions. Make recommendations to supervisor re:  diagnosis, and treatment planning, as needed for clients needing additional support or coordination of services and make use of rehabilitative techniques.
• Participate in case staffing and supervision meeting for clinical review and case management as needed.[KJ2] 
• Assist participants with accessing other resources by providing them with information on available resources and services and making needed referrals.
• Review and maintain written and computer files, including maintaining data entry in client databases.
• Adhere to DHS policies related to clinical documentation standards and all funding and regulatory requirements for documentation.
• Identifying and attend all mandatory trainings.
• All other duties and projects as assigned.

Supervisory Responsibilities:

• None.

Qualifications and Skills

• Ability to work with persons with serious mental illness and/or substance addiction.
• Ability to prepare written reports.
• Ability to monitor and direct program activities efficiently.
• Ability to consistently ensure the safety and security of program operations.
• Proficient knowledge of Microsoft Word, Excel, and similar software.
• Proficient knowledge of Homeless Management Information System databases.  
• Ability to communicate in both Spanish and English preferred.
• Demonstrated ability to exercise good judgement. 
• Consistently treat all clients and staff with respect.
• Excellent written and verbal communication skills.
• Excellent interpersonal and organizational skills.
• Reliable and dependable and able to handle multiple tasks and deadlines, 
• Valid driver’s license.

Experience and Education Requirements 

• Bachelor’s degree in Human Services or related field preferred.
• Minimum 2 years’ experience in community based social services or other related experience working with homeless adults, mentally ill, and/or substance abusers.
• CPR/First Aid Certification must be acquired and maintained once employed.

Physical Requirements:

• Work is performed in a shelter.
• Must be able to lift a minimum of 30 pounds.
• Work is subject to frequent interruption.
• Subject to work flexible hours that may include weekends, overnights, evenings, and holidays.
• Subject to work in a variety of weather conditions.

 [KJ1]If this is different with hypo - let please feel free to change!

 [KJ2]Should we keep these bullets for this role?