Branch Manager III Brighton Branch chez Rockland Trust Company
Rockland Trust Company · Brighton, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Brighton
- Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
- Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
- Recognition & reward: We believe all colleagues should be recognized for their contributions
- Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
- Comprehensive benefits: Our goal is to offer our colleagues a benefits package, and an environment that supports a healthy work-life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision, Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.
- Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.
- Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
- Select, hire, and motivate appropriate staff as needed to consistently deliver our value propositions as well as financial results.
- Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs-based consultative sales approach.
- Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals.
- Manage a team of people collaboratively prospecting new businesses, while also managing and growing relationships in an existing larger book of business.
- Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.
- Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
- Take responsibility for ensuring that customers consistently receive a World Class Customer Experience with every branch staff interaction whether in person, over the phone, or through digital channels.
- Utilize strong and independent outbound calling skills (with an emphasis on prospect calling), ability to be a true advisor to a large existing base of businesses, and proven ability to network within a dense community to expand business opportunities.
- Proactively demonstrate and foster a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives.
- Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
- Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements.
- Act as an ambassador of the bank by actively promoting the bank through CRA activities, participating in community events, and becoming an active member of a key business non-profit organization in your market area.
- Demonstrate our core values and ensure the delivery of our core customer promises; respect, promote, and value diversity.
- Assume additional responsibilities as assigned by Senior Management.
- College degree in business or finance, or equivalent experience.
- Minimum of 2 years of previous retail banking or retail sales management experience.
- Outstanding verbal and written communication skills with strong leadership ability.
- Strong track record of effectively managing sales, customer experience, and operations of a large and complex Business Focus or Business Hub Location and grow existing branch households and deposits.
- Thorough understanding around the requirements for a successful sales and service organization.
- High level of professionalism, and ability to perform in an ethical manner in all transactions and interactions.
- Ability to work within normal office requirements, with long periods of standing and continuous customer support.
- Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
- Ability to successfully complete our training program.
- The ideal candidate should possess Retail Banking experience in a sales environment with strong supervisory experience.
- Recommended $80M or greater in total deposits in an established retail branch (not driven by one large customer relationship).