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Information Technology Support Analyst chez CapCenter

CapCenter · Glen Allen, États-Unis d'Amérique · Onsite

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CapCenter is a leader in mortgage lending with a unique zero-closing-cost model. Our success is built on empowering employees with the tools, technology, and support they need to serve our clients. We are seeking a motivated and detail-oriented IT Support Analyst to join our team and provide consistent, high-quality technology support across the organization.


Position Summary

The IT Support Analyst will be responsible for providing first-line technical support, managing help desk tickets, and ensuring smooth operation of IT systems and equipment. This role requires strong organizational skills, excellent problem-solving abilities, and the ability to communicate effectively with employees at all levels of the company.


Key Responsibilities

  • Serve as the primary point of contact for IT support requests via help desk
  • Manage and prioritize help desk tickets, ensuring timely resolution of high-urgency issues.
  • Install, configure, and maintain hardware, software, and networking equipment.
  • Organize, research, escalate, and remediate identified system vulnerabilities and potential cyber security incidents as identified by SIEM and XDR platforms.
  • Maintain organization, and accuracy of IT equipment inventory in approved systems.
  • Document processes, resolutions, and configurations for knowledge sharing and continuity.
  • Collaborate with internal teams and vendors to escalate and resolve issues when necessary.
  • Support onboarding and offboarding of employees, including workstation setup and access provisioning.
  • Monitor system performance and proactively address issues to minimize downtime.
  • Assist in IT projects, upgrades, and rollouts as assigned.


Qualifications

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 2+ years of IT support or help desk experience.
  • Strong knowledge of Windows and Office 365 environments.
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
  • Strong organizational skills and ability to manage multiple priorities.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.


Preferred Skills

  • Experience in financial services or regulated industries.
  • Knowledge of Active Directory and user management.
  • Familiarity with endpoint management tools (e.g., Intune, SCCM).
  • Basic scripting or automation skills (PowerShell).


What We Offer

  • Competitive salary
  • Comprehensive benefits package (health, dental, vision, 401k).
  • Opportunities for professional development and career growth.
  • Collaborative and mission-driven company culture.


We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

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