C&C Boiler Sales and Service, Inc. is seeking a qualified Service Coordinator to join our team. We specialize in power plant, heating, mechanical contracting, and industrial products including packaged boilers, industrial burners, heat exchangers, and other boiler plant equipment for various applications. C&C Boiler provides new product sales, service, parts, technical support, testing, and training throughout Virginia, West Virginia, North Carolina, and South Carolina.
Essential Duties and Responsibilities
Receive calls from all customers and respond to all requests in a timely manner
Maintain open communication with the technicians throughout the day in order to effectively schedule and meet the customer’s needs
Schedule manpower to complete services and advise customer
Ensure timely scheduling of PM Inspections to meet PM compliance requirements
Utilize all available information to properly schedule technicians
Establish work order with all necessary information
Maintain customer contact information in database to ensure correct correspondence
Maintain email requests, keep up to date and ensure timely responses
Review expense reports for assigned technicians
Communicate with other departments to complete various tasks for customers and technicians
Review time accounting for each technician prior to payroll entry
Flexibility to take on additional duties, such as weekend calls, as required
Performing other duties as assigned
Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
Continually look for ways to improve our processes and ability to serve our customers effectively
Improve personal performance on a continual basis
Job Benefits
Salary Range: $55,000+ DOE
401(k) Plan with 100% vested, 4% Safe Harbor Match: First 3% of deferral matched 100% and the second 2% of deferral is matched at 50% for a total available match of 4%
Company-sponsored insurance plan: Medical - Dental - Vision
Paid Time Off: 120 hours (3 weeks)
Paid Holidays: 7
Company Laptop and Cell Phone
Requirements
Qualifications
Previous coordinator experience
Strong verbal and written communication skills
Proficient use of technology, computers, and software including Microsoft Office suite of products
Job requires daily verbal, written, and electronic communication
You must always demonstrate excellent customer service skills
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