Information Systems Help Desk Technician chez Mountain Valley

Help Desk Technician
Dobson, NC

Every Patient. Every Family. Every Time.

At Mountain Valley, what we do is personal. Personal for those we serve and personal for us. Every day we stand shoulder to shoulder with individuals facing the most daunting challenge they will ever face – a serious, or even a terminal, illness. We help those with advanced illness cope with their day-to-day struggles, whether physical, emotional, social, or spiritual. We also aspire to help our communities better understand end-of-life care. For those of us at Mountain Valley, there could never be a more important or rewarding job.

We’re looking for a Help Desk Technician who enjoys helping people, solving problems, and keeping technology running smoothly. In this role, you’ll be the first point of contact when staff need IT support — whether it’s logging in, connecting to Wi-Fi, or resolving software issues.

What You’ll Do

• Respond to IT requests by phone, email, or ticketing system
• Troubleshoot common hardware, software, and connectivity issues
• Escalate complex problems to other IT team members when needed
• Document support requests and solutions to build our knowledge base
• Set up computers and accounts for new employees and help them get started
• Provide friendly, patient guidance to staff who may not be tech-savvy

What We’re Looking For

• Associate degree in Computer Science, IT, or related field OR 2+ years of IT support experience
• Familiarity with Windows operating systems and Microsoft 365
• Basic troubleshooting skills for hardware, software, and networks
• Excellent communication skills and a customer-service mindset
• Ability to stay calm, professional, and helpful under pressure

Work Location & Schedule

• Hybrid: 3 days in the office / 2 days remote each week.
• Rotating on-call duty: one week per month.

 Why Mountain Valley?

This is more than just a help desk job — it’s a chance to be part of a mission-driven organization that makes a difference every day. You’ll gain experience across multiple areas of IT while working in a supportive, collaborative team. And you’ll know your efforts directly support the staff who care for patients and families when they need it most.

At Mountain Valley, we are committed to an environment of mutual respect and inclusion. We make staffing decisions based on knowledge, skills, and abilities, and are proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, genetic information, political affiliation, military service, or any other characteristic protected by law.