Customer Support / Retention Specialist chez Paynada

*** You must be in Dallas (Allen, Texas) and willing to be in the office a minimum of 3 days a week***

About Us:

Paynada is a pioneering force in B2B payment technology services, committed to delivering innovative solutions tailored to our clients' evolving needs. With strategic partnerships, cutting-edge technologies, and a team of experts, we offer a diverse range of products and services, empowering businesses across the U.S. to seamlessly accept all payment types. Operating with the agility of a startup and backed by years of success and secure private financial support, we're dedicated to growing together and staying ahead in the industry.

Position:

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Paynada offers innovative payment processing solutions to merchants. Paynada has put together a comprehensive package of products and services. Paynada delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Responsibilities:

• Answer high volume support calls and requests daily
• Make outbound calls to customers to provide support on their requests
• Deploy and install new equipment and reprogram existing equipment as needed for customers
• Review files in CRM to ensure proper set up and installation
• Create POS/VAR Sheets 
• Offer general support to merchants and sales agents
• Provide exceptional customer service and support 
• Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.
• Call merchants who are looking to cancel to try and retain the accounts. Offer rate reviews, help, etc. 
• Will audit accounts that have put in closure requests to bring them back on board
• Other duties as assigned

Skills:

Required Skills: 

• Excellent verbal and written communication skills. 
• Excellent customer service skills with the ability to handle multiple personalities and escalated issues
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills.
• Willingness to work a varying schedule which does include after hours support
• Willingness to work in a hybrid office setting
• Bilingual is preferred, but not required
• Proficient with Microsoft Office Suite

Required Education/Experience: 

• Associate's degree or equivalent from two-year college or technical school is preferred
• History of working in a retention role
• Minimum of 2 years of experience in the merchant services industry is required
• Minimum of 2 years of experience in a technical/customer support role is required

Compensation:

The pay range for this position is $20.00 to $26.00 per hour, depending on experience

Schedule & Work Location:

This position is OFFICE based at our office in Dallas, Texas. This position is required to be in the office Monday thru Wednesday, 9 AM CST - 6 PM CST. There is an opportunity to work from home (AFTER TRAINING) on Thursday and Friday, 9-6.

Benefits:

"Remote-first" culture – work from anywhere in the U.S. with a reliable internet connection.

• Genuine work/life balance.
• Dynamic company culture.
• 401k with company match.
• Upward mobility and career development opportunities.
• Medical, dental, and vision benefits for employees and dependents 
  
  

Join Paynada, where success is unlimited, and your career in sales is built on innovation and growth. We're not just a company; we're a community working towards a shared future in business development.

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