Homeless Services Assistant chez City of San Bernardino, CA

About the Department

Make a difference in your community! The City is seeking a dedicated and motivated professional to join our team as a Homeless Services Assistant. This is an opportunity to support vital programs that connect individuals and families experiencing homelessness with the resources they need to find stability and hope.

Position Duties

Ideal Candidate
The ideal candidate is an organized, compassionate, and detail-oriented professional who thrives in a fast-paced, community-focused environment. They have strong administrative and communication skills, with the ability to manage multiple tasks, prioritize effectively, and maintain accuracy under deadlines. They are adept at building relationships with diverse stakeholders, including individuals experiencing homelessness, community partners, and government agencies. Experience in housing, social services, or nonprofit programs is highly desirable, along with proficiency in data tracking, reporting, and basic grant administration. A positive attitude, empathy, and a commitment to public service are essential qualities.

A Day in the Life
The ideal candidate for the Homeless Services Assistant position is an organized, compassionate, and detail-oriented professional who thrives in a fast-paced, community-focused environment. They excel at managing multiple tasks, prioritizing effectively, and maintaining accuracy under deadlines, while building strong relationships with diverse stakeholders, including individuals experiencing homelessness, community partners, and government agencies. On a typical day, they may greet and assist visitors and callers, provide guidance on available services, coordinate meetings, manage departmental calendars, and prepare agendas and minutes. They support program initiatives by assisting with data collection, compiling reports, and helping with grant administration, while reviewing applications, maintaining records, and processing routine payments. They communicate regularly with local agencies and nonprofit partners, support community events such as the Point-in-Time Homeless Count, and perform general administrative duties to ensure smooth office operations. Throughout all tasks, they demonstrate empathy, professionalism, and a commitment to public service, delivering excellent customer service and support to the community.

For more information on this position, please click here: Job Description

Minimum Qualifications

Education and Experience:
Possession of a High School diploma or equivalent; and three (3) years of increasingly responsible administrative support, accounting/financial recordkeeping, legal, human resources, or secretarial experience; or an equivalent combination of training and experience.
 

• Possession of an Associate’s Degree is highly desirable.
• Experience in Housing and/or Homeless Services is highly desirable.

• Office administration and management practices and procedures.
• Principles and practices of sound business communication; correct English usage, including spelling, grammar, and punctuation.
• City organization, functions, rules, policies, and procedures applicable to assigned areas of work responsibility.
• Basic principles and practices of public administration.
• Methods, practices, documents, and terminology used in financial and accounting recordkeeping.
• Advanced uses of word processing, spreadsheet, database, and other standard software to create complex documents and materials requiring the interpretation and manipulation of data.
• Basic research techniques, methods, and procedures.
• City administrative policies and procedures applicable to processing budget, fiscal, and purchasing documents and maintenance of public records.

• Operate a computer using word processing, spreadsheet and other standard business software and other standard office equipment.
• Type accurately at a speed necessary to meet position requirements.
• Organize, set priorities, and exercise sound judgment within areas of responsibility.
• Interpret, apply, and reach sound decisions in accordance with City and department policies and procedures.
• Organize and maintain office and specialized files.
• Make routine calculations and tabulations and review accounting and financial documents in a timely, accurate manner.
• Organize, research, and maintain complete and extensive office files.
• Compose routine correspondence from brief instructions.
• Communicate clearly and effectively, orally and in writing, in English and a designated second language as necessary.
• Understand and follow written and oral instructions.
• Maintaining confidential information.
• Prepare clear, concise, and accurate memoranda, documents, records, and other written materials.
• Use tact, discretion, and courtesy in dealing with sensitive situations and upset or dissatisfied individuals.
• Provide customer service to the homeless population.
• Establish and maintain effective relationships.

Recruitment Timeline

This recruitment will close on Sunday, October 5, 2025, at 11:59pm, or until a sufficient number of applications have been received. 

Applications review: Week of Monday, October 6, 2025

Written Assessment: Week of October 13, 2025, or agreed upon date by both HR recruiter & Dept (TENTATIVE)

**All dates are subject to change at the discretion of the personnel officer**

Other Qualifications

All applicants are required to submit an online application through the City’s official website at www.sbcity.org. This recruitment will remain open until Sunday, October 5, 2025, at 11:59 PM or until a sufficient number of qualified applications have been received.

Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review, investigation, and verification. While resumes may be uploaded as supplemental documentation, they will not be accepted in place of a fully completed City application.

Following the initial screening, the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants, including those who meet the minimum qualifications, are suitable for the position.

Successful candidates shall be required to: 

• Pass a reference and background verification. References will not be contacted until mutual interest has been established.
• Degree verification
• Pass a pre-employment medical exam, which includes a Drug screen. 
• Starting salary based on education and/or experience and internal equity. 
  

E-Verify Participation

The City of San Bernardino participates in the E-Verify program. In compliance with federal law, all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States.

Accordingly, the City will provide information from each new employee’s Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States.

For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services website at www.uscis.gov

Disclaimers

The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy, which may impact hiring decisions if an applicant has relatives currently employed by the City.

In compliance with the Americans with Disabilities Act (ADA), the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation, please contact the Human Resources Department directly at (909) 998-2060. 

This bulletin is intended for informational purposes only and does not constitute a contract, expressed or implied. Its contents may be modified or withdrawn without prior notice.

For questions regarding this recruitment, contact Human Resources at [email protected]. Additional information is available at www.sbcity.org.