SSVF Program Specialist chez Catholic Charities of Kansas City - St Joseph

Description

Our History

In 1879, Father Bernard Donnelly established Mount St. Bernard’s Orphanage in Kansas City. With that one act of faith, hope and charity, many lives — and a community — were transformed.

And, from that humble beginning a strong tradition of compassionate care and social service took root, thrived, and grew to become Catholic Charities of Kansas City-St. Joseph.

Catholic Charities empowers at risk people to create a pathway out of poverty by alleviating their immediate crises to create stability; then providing robust support to lift them to dignity and self-reliance.

Today, millions of lives have been transformed, in the communities we serve. We have office locations in the Kansas City metro-area, St. Joseph, Missouri, a Food Pantry in Kansas City and another in Cameron, Missouri, while serving a 27-county region. 

Our Culture/Mission Characteristics

While performing job duties, staff will:

• Follow the Catholic Social Teachings in all aspects while performing job duties.
• Work collaboratively to achieve goals and resolve conflict to achieve the greater good.
• Respect the diversity of talents and gifts of others and believe in cultivating those to promote personal and professional development.
• Demonstrate compassion and commitment for helping others improve their own lives.

Mission 

Helping people move to a better life through hope-filled care, services, and advocacy; calling all those of goodwill to join us.

Vision 

By lifting people in need to the dignity of self-reliance, and encouraging others to help, our communities will become one human family.

Values 

Hope/Faith, Trust, Commitment, Collaboration

Position Objective

The SSVF Program Specialist plays a critical role in supporting the daily operations of the Supportive Services for Veteran Families (SSVF) program. This position provides administrative, clerical, and data entry support to ensure effective and efficient program functioning. The Program Specialist works closely with program staff to maintain accurate documentation, manage internal communications, and assist with compliance requirements.

Essential Duties

• Manage financial assistance funds including monitoring fund use via HMIS to ensure accuracy, obtain, and verify required documentation for fund use, and ensure timely processing of fund requests.
• Complete assessments and intakes for new SSVF enrollments as needed and coordinate with case managers on a daily basis. 
• Enter client data and outcomes for SSVF into HMIS, ETO and Intacct as needed, such as progress notes in ETO to ensure client data is complete and updated. 
• Maintain the statistical information for the SSVF, including providing statistical reports, and maintaining logs in reference to client assessments and intakes. 
• Assist the SSVF program manager in preparing and submitting internal and external reports.
• Assist the SSVF program manager in preparing and submitting request for programming and fundraising.
• Assist the SSVF program manager in day-to-day management of the SSVF programming.
• Collect, review, and submit time sheets, invoices and mileage for approval and payment. 
• Develop a fluid and working knowledge of applicable contracts for compliance.
• Assist SSVF program manager with oversight for marketing, outreach, volunteer, and mentors.
• Possess the ability to prioritize and think creatively to create solutions and solid workflow for the SSVF program. 
• Possess strong time management skills. 
• Possess strong critical thinking skills.
• Perform and track outreach in our 18-county catchment area. 
• Facilitate and implement Peer to Peer reviews 
• Maintain a positive relationship with grantors.
• Represent the agency’s mission, philosophy, and function to the community.
• Attend agency, community, supervisory, clinical staff meetings, in-service trainings, and conferences, as requested/needed.
• Maintain working relationships with community agencies (e.g., VA, HMIS and other Veteran Service Organizations) to provide comprehensive service for participants and to stay abreast of current trends and resources available.
• Participate in Continuum of Care in the greater Kansas City area and St. Joseph area as needed. 
• Respectfully assist all program participants, staff, and landlords, as needed to assure housing stability.
• Provide requested support to assure that client needs are met.
• Provide support to SSVF staff towards completing inspections for living unit in the KC and northwest region – annually, when moves occur, or as needed.
• Provide assessments and intakes for new enrollments as needed. 
• Other duties that may be assigned by the SSVF Program Manager or Director. 

Requirements

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• Minimum of 1–2 years of experience in administrative or clerical roles.
• Experience working in nonprofit, social services, or veteran-focused programs a plus.
• Familiarity with HMIS or other case management/data systems preferred. 
• Bilingual (English/Spanish or other languages) a plus.

Additional Qualifications

• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and data entry systems.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Sensitivity to and understanding the needs of veterans and individuals experiencing housing instability. Must have the ability to interact positively with grantee, referral sources, other agencies, and community partners.
• Must also have ability to comprehend, document, and converse in Standard English and demonstrated great sound judgment and reasoning skills.

I understand that as an employee of Catholic Charities I am expected to perform job duties in alignment with the items listed below:

• Follows the Catholic Social and Moral Teachings in all aspects while performing job duties.
• Works collaboratively to achieve goals and resolves conflict to achieve the greater good.
• Respect for the diversity of talents and gifts of others and belief in cultivating those to promote personal and professional development.
• Demonstrate compassion and commitment for helping others improve their lives.
• Follow Agency Values: Faith/Hope, Trust, Commitment, Collaboration.