Clinic Services Specialist 100% - Downtown Campus in Iowa City, Iowa, United States chez The University of Iowa

Position Summary 
This position will provide frontline support for the Medical Center Downtown (MCD) radiology operations with an emphasis on quality of care and staffing, under the direction of the Assistant Director, Radiology.  This position works with the schedulers and front desk staff to ensure that the patient/customer has an excellent experience at MCD Radiology. This position must anticipate the needs of the patient and serves as a patient advocate in the scheduling/front desk workflow.  It will work with clinics and referring physicians concerning policies and regulations as related to Radiology pre-authorizations.   This position will identify trends and submit to supervisor to facilitate opportunities for process improvement and modifications to the EPIC scheduling/front desk workflows.  The role will serve as a scheduling content expert.  

Position Responsibilities
•    Coordinate the patient scheduling procedures ensuring patients are scheduled for the appropriate exam or procedure and that correct insurance information is obtained. 
•    Performs all functions of a Radiology scheduler.
•    Explain and train the Radiology scheduling policies and guidelines to other schedulers as needed.
•    Notify the supervisor of scheduling issues.  Provide feedback to management on ways to resolve service issues with scheduling/front desk and pre-authorizations.
•    Collaborate with co-workers to enhance the delivery of Radiology scheduling and pre-authorization services.
•    Advises patients and referring clinics concerning policies and regulations related to pre-authorizations.
•    Coordinates the Radiology scheduling system with Information Systems about hospital scheduling system changes and down-time. 
•    Responsible for registration process in Radiology and serves as a liaison with Patient Fiscal Services in Registration activities to ensure accuracy and completeness, 
•    Responsible for insurance pre-authorization process for Radiology procedures and examinations. 
•    Coordinates the daily staffing for the Radiology office in multiple areas including reception and coders. 
•    Facilitates efficient workflow and patient throughput. Assigns and delegates office activities with the goal of maximizing customer satisfaction.
•     Assures compliance with The Joint Commission and other regulatory standards. 
•    Assist with the applicant interview and selection process. 
•    Serves as a resource, role model, and mentor for staff. 
•    Provide functional supervision and leadership with new employees and coordinate and deliver training as needed. 
•    Assist with the orientation of new staff and ongoing staff development and education. 
•    Contribute ideas and ways to improve assigned processes.
•    Assist with special projects assigned by supervisor.
•    Supports unit and organizational goals and reinforces staff. 
•    Performs other related duties as assigned. 

 

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or [email protected].  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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