Mobile Solutions Engineer (Austin, TX, US, 78753) chez HID Global

An Amazing Career Opportunity for a Mobile Solutions Engineer!! 

Location: Remote, US

Job ID: 42092

We are seeking a Mobile Solutions Engineer specializing in HID’s Mobile Access (MA) solutions. This dual specialist role will work exclusively with HID Mobile Access solution deployments, combining Cloud-based SaaS solution design with traditional Physical Access Control Systems (PACS). This role partners with Sales to position, sell, and support HID solutions that leverage BLE, NFC, and emerging mobile technologies, while also offering PACS expertise when required.

The ideal candidate is a technical translator and trusted advisor: capable of handling product demonstrations, solving customer challenges, and architecting high-level solutions that bridge IT, cloud, mobile, and physical security. Extensive PACS knowledge is considered a strong plus but not a sole requirement. The ideal candidate will be able to excel at making complex solutions and multi-step processes easy to understand and execute.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 
Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Mobile Solutions Engineer, you’ll support HID’s success by: 

• Working with Sales during the sales cycle to qualify, position, and demonstrate how HID Mobile Access implementations help customers exceed business requirements.
• Serving as subject matter expert in customer workshops, addressing technical objections and guiding solution design.
• Translating technical concepts into clear value for non-technical stakeholders.
• Leading in-depth technical discussions with clients, partners, and internal teams.
• Providing field feedback to Product Management and Engineering for roadmap development.
• Representing HID Global at trade shows, partner summits, and customer-facing events.
• Delivering compelling product demonstrations and technical presentations.
• Training partners and end users on HID Mobile Access technologies; provide guidance on PACS solutions and protocols (OSDP, RS-485, Wiegand, AES, ISO, etc.) as needed.
• Supporting integration discussions covering APIs, IAM frameworks, and enterprise infrastructure.
• Providing training support to all personas involved in the process of selecting, installing, and configuring HID PACS products

Your Experience and Background include:  

• Bachelor of Science Degree or 2 years of Technical Support or Engineering experience highly preferred.
• Minimum 3 years in IT, Security, or Presales roles.
• Prior exposure to PACS technologies such as RFID and associated hardware.
• Strong experience in IT Security, Networking, Mobile Applications, and SaaS/Cloud platforms.
• Training experience
• Strong knowledge of operating systems (Windows, Linux) and enterprise IT infrastructure.
• Familiar with integration methods (RESTful APIs, SDKs).
• Understanding of Identity & Access Management (IAM) including LDAP, SAML, OAuth, OIDC.
• Knowledge of mobile and wireless protocols: BLE, NFC, UWB, LTE/5G.
• Awareness of cryptography (AES, RSA, ECC), PKI, and logical access solutions (FIDO2/WebAuthn).
• Network protocols: SSL/TLS, VPN, RADIUS, SFTP.
• Network security (firewalls, DMZ, VPN).
• Familiarity with end-to-end PACS components and protocols a strong plus.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HID, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The base salary in the United States is $80,000 to $125,000. The OTE is up to $150,000.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact [email protected].

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal