Communication Analyst, Customer Experience (Dev. Assignment) chez IATA

Employment Type: Fixed Term Contract
Contract Duration: 6 months

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

The IATA Customer Experience (CX) team provides support to a wide rangeof members and/or customers across the full air transport aviation value chain.
The Customer Experience team is responsible for the strategic design anddelivery of the key experience pillars providing value to our customers.
The CX Communication Hub is responsiblefor the strategic management of all customer communications across products andservices.

We are looking for a self-motivated, highly independent, andtalented Communications Analyst to work at the IATA CX Communication Hub.

What your day would be like

Produce high-quality content and communications that engage customers and build IATA brand recognition;

Consolidate the IATA CSC Communications’ Calendar, gathering communication requirements from different stakeholders across the IATA organization;

Develop the necessary communication assets (i.e., communications, step-by-step guides, brochures, banners, videos, etc.) for our customer’s / user’s online and offline touchpoints;

Participate in the communication re-design elements for other operational activities;

Manage the day-to-day communication operations in accordance with the mass communication SOP.

We would love to hear from you if you have

Excellent communication, with brilliant written, visual design and organizational skills;

Work experience in a similar role;

Management of HTML emails auto-responder tools (Pardot, Active Campaign, Mailchimp, etc.);

Outstanding written and verbal communication skills;

Ability to build collaborative relationships with multiple and diverse stakeholders, both internal and external;

Ability to perform under pressure and within variable working hours and schedules;

Management of editing software for videos and other of audio-visual materials, including videos, images, illustrations, etc.;

Fluency in English; knowledge of other languages would be an asset.

Travel Required: N