Practice Manager chez VetPartners

An exciting opportunity has arisen for a Full-Time or Part Time Practice Manager to join our team at Flemington Vet Hospital. Flemington is an inner-city suburb, 5kms from the Melbourne CBD. The ideal candidate will have a passion for high-level patient care, alongside the ability to develop great working relationships. 

At Flemington Vet Hospital, we aim to provide a comprehensive, professional, and compassionate veterinary service. We're a tight knit team who recognise the significance of pets and the place they hold in a family. Our aim is to provide a friendly work environment with an emphasis on high standards of care and continuing education.  Our practice is a GOLD standard cat friendly clinic accredited by the international Society of Feline Medicine (ISFM)

You will be supported by a team of highly trained and enthusiastic nurses and reception staff, an amazing vet team with a great clientele and operate in a purpose built clinic.

Key responsibilities:

• People and Operational Leadership
  • Lead the Clinic Team in partnership with the Lead Vet and if applicable by advocating for our VetPartners core values and encouraging a positive culture of accountability, empathy, and openness.
  • Manage recruitment in partnership with the Lead Vet, Regional Manager,  and recruitment team.                                     
  • Supports Team members through development and retention by providing regular and timely feedback, implementing, and monitoring career development plans, and conducting regular performance reviews.
  • Develops and maintains an understanding of VetPartners Workplace Health & Safety policies and procedures and ensures these practices are embedded within the clinic.
• Clinic Performance and Driving Sustainability
  • Actively champions clinic budgeting and strategic planning with Regional Manager and Lead Vet
  • Demonstrate balanced decision making with consideration of both clinical and commercial outcomes.
• Client Experience
  • Drives a customer-focused culture and demonstrates and reinforces the highest level of customer service with all team members.
  • Effectively communicate and consult with clients, vets, and team members on all enquiries, including complaints, grief support, reminders, and procedure follow-ups.

Who you are:

• Experience in practice management within the veterinary field highly desirable. Open to out of industry applications.  Nursing experience or reception skills a bonus.  Maybe you are ready to take the next step.
• A keen desire to always deliver excellent standards of patient care and customer service.
• Excellent general computer literacy
• Excellent communication and organisational skills
• A genuine love for animals and their people.

What we can offer:

• Support and training modules in leadership
• Paid parental leave.
• Vet Training Centres – free Access for employees to workshops
• A well-established clinic equipped with the best clinical equipment.
• Work with an established high performing team

For further information, please visit: Flemington Vet - 03 9372 7655 - 270 Mt Alexander Rd, Ascot Vale

Sounds great! How do I apply?

Whether you are seeking a new career direction, a lifestyle change, a challenge or a relocation to a new environment, we would love to have a chat. Apply online today!