- Professional
- Bureau à Kingston
Are you a hospitality professional with a passion for guest service and leadership? At the Kingston Marriott Hotel, we’re looking for a Front Office Supervisor to join our dynamic front desk team. In this pivotal role, you'll lead with confidence, ensure smooth daily operations, and help create memorable experiences for every guest.
Why Join Us?
Opportunity to Grow: At Kingston Marriott, we believe in developing our people. We offer training, mentorship, and advancement opportunities so you can build a meaningful career in hospitality.
Work in the Best Location: Located in the heart of downtown Kingston, our hotel places you in a vibrant and exciting setting with access to the best the city has to offer.
Exclusive Benefits: Enjoy employee perks like periodic gifts, staff appreciation programs, and a Registered Retirement Savings Plan (RRSP) to help plan for your future.
Team Culture: Join a team that values collaboration, respect, and exceptional service. You'll work with professionals who are passionate about delivering top-tier guest experiences.
Competitive Compensation & Perks: We offer a competitive salary, health benefits, and opportunities to explore roles at other Marriott properties across the globe.
Duties and Responsibilities
As Front Office Supervisor, you’ll support the Front Office Management team and ensure the smooth operation of front desk services. Your responsibilities include:
Assisting in supervising the front desk team, ensuring all staff are well-trained in guest service, property systems, and safety procedures.
Monitoring daily operations including guest registration, reservations, telephone services, and bell services.
Assigning daily tasks, managing shift schedules, and helping control labor costs within budget.
Handling guest check-ins/check-outs, reservations, and cashier transactions accurately.
Responding to guest complaints and service issues with professionalism and care, following established service recovery standards.
Promoting hotel services, facilities, and upselling rooms where possible to maximize revenue.
Ensuring the security of guest information, safe-deposit boxes, and financial transactions.
Supporting interdepartmental communication to maintain seamless guest service.
Performing other duties as assigned, such as concierge services and VIP guest support.
What We’re Looking For
A customer-focused hospitality professional with at least one year of front office or guest services experience in a hotel setting, including some supervisory experience.
Strong communication and problem-solving skills, with the ability to lead by example and support team development.
A positive attitude, attention to detail, and the ability to stay calm under pressure.
Proficiency in using property management and reservations systems (PMS), with strong computer and math skills.
Availability to work flexible hours, including evenings, weekends, and holidays.
A high school diploma (or equivalent) is required; post-secondary education in hospitality or a related field is an asset.
Fluency in English is required; additional languages are an asset.
