Customer Service Representative Twin Town chez Green Bay Packaging Inc.

Responsibilities

• Respond to customer calls and emails.
• Accurately enter orders received from the customer by phone, fax or email.
• Process and follow through rush orders.
• Build long term relationships with our customers.
• Support the sales staff with customer requests.
• Communicate with the Customer Service Manager on a daily basis.
• Develop a thorough understanding of production capabilities.
• Create cost estimates based on customer’s requests.
• Support other Customer Service Representatives as needed.
• Obtain supplier estimates and place purchase orders.

• Excellent oral and written communication skills.
• Corrugated industry experience preferred. 
• Ability to multi-task and prioritize workload - a well developed sense of urgency.
• Good math aptitude.
• Customer service experience in a manufacturing environment preferred.
• Experience with customer service software like Microsoft Excel and Word a plus.
• May be required to lift and/or move up to 20 pounds and frequently required to sit/stand/walk.

The starting wage is $22-$26/hr depending on experience.  Office hours are Monday - Friday 7:30am - 4:00pm.  In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, and company matching 401(k). 

Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.