Fuel Assistance Navigator chez North East Kingdom Community Action

Description

Job Title: Navigator - Fuel Assistance

Department: Community Based Services

FLSA Status: Non-exempt

Hours/Weeks: Temporary, Full Time

Hiring Range: $17.50 - $18.85

NEKCA Mission Statement:

To empower all generations in the Northeast Kingdom to grow, prosper, and thrive.

SUMMARY:

Navigators at NEKCA help community participants access a variety of our services utilizing a human-centered approach. Through compassion and relationship-building, Navigators support with program intake, filing appropriate benefit applications, service delivery, and data collection. Navigators are often the first faces that participants see and help make our spaces and services warm and welcoming.

This position is a Navigator for the Crisis Fuel Seasonal Program in the Community-Based Services Department which primarily supports participants in accessing assistance with fuel and utility payments.

ESSENTIAL FUNCTIONS:

• Perform intake per requirements of NEKCA/grantor. Determine and verify income for all applicants in accordance with program guidelines.

• Collect and report all data accurately and timely into GoEngage to meet program deadlines

• Assess participants in crisis to determine immediate needs and develop a plan for response, including referrals (interagency and external)

• Work collaboratively with community partners to address the needs of low-income households

• Understand and follow all program guidance and policies

• Attend and participate in staff, agency, and community meetings deemed necessary for job performance.

DUTIES AND RESPONSIBILITIES:

• Using Crisis Fuel application intake, participants filling out the entire form and passing completed forms to Crisis Fuel Supervisor for approval/denial.

• Train as needed in ACCESS for participant verification.

• Review phone log/call queue/voicemail and return calls to participants within 24 hours.

• Assist participants with signing up for State Fuel Benefit, if not currently enrolled.

• Assist with interagency referrals to other NEKCA programs.

• Work schedule for Crisis Fuel may differ from NEKCA work schedule due to program requirements.

Core Competencies:

• Must have excellent communication and interpersonal skills. Must be able to maintain good relations with participants, other staff, and members of the community.

• Must have knowledge of basic computer skills and record keeping, including spreadsheet applications.

• Proficiency in Microsoft Office products and database management systems.

• This position is considered a mandated reporter.

• Must be responsible, self-motivated, self-initiated, may need to work flexible hours (program dependent)

• Demonstrate positive problem-solving skills in stressful situations.

• Demonstrate the ability to work effectively as part of a team.

• Demonstrate familiarity with, and sensitivity to the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.

• Maintain confidentiality.

• Complete all required trainings and professional development.

WORKING CONDITIONS:

Employees in this position work primarily in an office environment with moderate noise levels and controlled temperature conditions. The work involves sitting for extended periods, using a computer and other office equipment and may require occasional lifting of up to 25 pounds. Position has occasional bending, stooping, or reaching for items. Standing or moving around the office area.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of their job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Education and Experience:

BA (preferred)

1-2 years of relevant experience preferred

Background Checks:

Employees in this role are required to undergo a background check in accordance with NEKCA policy, which may include verifying education, employment history, criminal background, and driving records.

Transportation Requirements:

This position requires that employees have access to dependable transportation.