Winery Retail Sales Assistant I - Seasonal chez Biltmore

The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Job Summary

The Retail Sales Assistant is responsible for sales, exceptional guest service, retail floor operations, and accurate cash register operations. This includes assisting guests with making their selections, checking inventory locations for guests, up-selling and cross selling, and increasing revenues. Other responsibilities include assisting in opening and closing the shops, putting out and maintaining samples, performing assigned side work, restocking merchandise and maintaining the cleanliness and appearance of the shops.

Essential Job Duties

1. Greet and welcome guests. Do all possible to make their visit memorable and pleasant.

2. Efficient handling of large sums of money.

3. Open and close the retail shops.

4. Dust and keep shop in appealing mode.

5. Familiarize yourself with merchandise whenever possible during the day.

6. Work effectively with minimal supervision.

7. Provide exceptional guest service.

8. Promote Wine Club to all guests.

9. Prepare food samples, maintain samples throughout the course of the day and take down samples when shop closes.

10. Exhibit proper phone etiquette.

11. Execute merchandise and wine mail orders with accuracy and efficiency.

12. Due to the high volume of guests and the very high profile nature of the job, the employee must be able to multi task and be very attentive to their surroundings.

13. The employee must be outgoing and genuinely enjoy working with people. 14. Must adhere to Coyle Standards

Qualifications

1. High School Diploma or GED.

2. Previous retail and/or customer service experience strongly preferred. The ideal candidate will have had at least six (6) months of prior retail or guest service experience in an upscale/luxury setting.

3. Exceptional guest relation and verbal communication skills.

4. Basic math skills and the ability to operate a cash register/point of sale (POS) system. Previous experience with cash handling helpful.

5. Demonstrated commitment to providing world class guest service.

6. Ability to work effectively in a fast-paced, guest service environment as part of a team.

7. Ability to anticipate guest needs, be proactive, and take initiative where appropriate.

8. Ability to exercise good judgment and multi-task.

9. Must be 18 years or older.

Physical Requirements

1. Lifting up to 50 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 20 pounds.

2. Requires walking/standing for extended periods of time.

3. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.

4. The employee may work indoors or outside with fluctuations in temperature and conditions.

5. High energy and ability to work in a fast paced environment