Special Systems Administrator chez Soarin Group

***THIS POSITION IS ON-SITE ONLY, LOCATED IN LINCOLN,NE***

Soarin Group is a fast-growing technology company that helps organizations gain a competitive advantage through people and technology. We hustle every day to help meet the unique needs of each organization we work with and we are looking for Systems Administrators in the Lincoln/Omaha and surrounding areas to help our team and the organizations we work with grow. 

We offer great benefits including, self managed time off, medical reimbursement, free life/dental/vision, cell phone & internet reimbursement, free parking in the heart of downtown Lincoln, and more! 

What we are looking for in a Special Systems Administrator:

• Hands-on experience with IP Telephony, Special Systems, IP Cameras, and Audio & Paging systems.
• Familiarity with networking fundamentals, including switches, firewalls, LAN, and WAN environments.
• Strong troubleshooting skills with the ability to resolve complex issues across multiple technologies.
• Ability to work independently and as part of a collaborative team.
• Strong resourcefulness and a knack for creative problem-solving.
• Excellent communication skills, both verbal and written, with a professional and positive demeanor.
• Proven track record in customer-focused and high-traffic environments.
• Commitment to delivering outstanding customer service that goes above and beyond expectations.
• Ability to quickly learn and adapt to new applications, tools, and technologies.
• Professionalism in both attitude and appearance.
• Awareness of team dynamics and how changes may impact colleagues and customers.
  

What our Special Systems Administrators do:

• Install, configure, and maintain IP Telephony systems, IP Cameras, Audio & Paging systems, and Special Systems technology.
• Provide support and troubleshooting for switches, firewalls, and other network infrastructure.
• Respond to support requests and provide technical assistance via phone, email, or on-site.
• Test, certify, and document system installations to ensure optimal performance.
• Maintain accurate inventory records and detailed documentation for all work performed.
• Use our incident management system to track service requests, troubleshooting steps, and communications.
• Follow established security and networking protocols and provide feedback for improvements.
• Immediately report any potential threats or security concerns to senior staff.
• Collaborate with vendor and senior team members to troubleshoot issues or source new equipment.
• Stay up to date with new technologies and best practices, both independently and with guidance from senior staff.
• Ensure customer satisfaction at every step, especially in fast-paced settings.
• Recognize when issues require escalation or referral to another team member and act accordingly.
• Share customer feedback and suggestions with internal teams to drive improvement.
• Proactively identify and recommend improvements to our procedures and processes.

Interested!?

If you love a fast-paced environment that will challenge and grow your skills and abilities, we would love to hear from you! Submit your cover letter and resume today!

We are an equal opportunity employer and welcome applications from all qualified candidates.