Supervisor - Health Equipment Loan Program chez Canadian Red Cross
Canadian Red Cross · Prince George, Canada · Onsite
- Professional
- Bureau à Prince George
Title: Supervisor - Health Equipment Loan Program
Employee Working Location: In-person (Prince George, BC)
Employment Status: Permanent Full-Time
The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
In this role, you will:
Supervise the day-to-day operations by assigning work, providing direction, monitoring workflow, conducting quality checks, allocating resources, coaching, implementing daily/weekly operation cycles and providing support to ensure the team is engaged and motivated to complete tasks effectively and on time.
Review work of team members, ensuring it is completed in alignment with expected standards and provide feedback to make adjustments as needed.
Facilitate effective communication and collaboration among team members and provide regular communication and updates to team.
Build and maintain relationships with internal and external clients.
Monitor and solve day-to-day operational problems and client escalations by consulting established procedures and processes and working with team members to ensure alignment with client expectations.
Respond to escalated or complex client needs by clarifying those needs and tailoring services or processes within established precedent to meet them.
Identify and suggest opportunities for improvement in day-to-day work processes.
Supervise the implementation of program goals and deliverables, ensuring alignment with the program objectives and organizational policies and procedures.
Support and perform tasks within team to assist during times of high volume.
Represent the organization in briefings, meetings, and events related to program delivery.
Prepare regular reports on program activities and trends, outcomes, budgetary expenditures, etc. and contribute to financial projections and other reports.
Monitor procedures, processes, practices, and policies for business unit/program.
What we are looking for:
Completion of a 2-year post-secondary diploma in a relevant field, 3 years of job-related work experience, and 2 years’ experience supervising employees and/or volunteers, or an equivalent combination of education, training and experience.
Experience working with a diverse population and an understanding of cultural issues.
Valid BC Driver’s License. Mechanical, maintenance, assembly or repair experience.
Ability to be self-directed and to manage multiple priorities.
Computer proficiency.
Strong interpersonal and organizational skills.
Medical equipment repair experience is considered an asset.
Working Conditions:
Frequent travel around the region is required.
Must be able to lift and carry up to 80 lbs.
Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
