Customer Care Intern chez TechSmith Corporation
TechSmith Corporation · East Lansing, États-Unis d'Amérique · Onsite
- Bureau à East Lansing
Why You’ll Love Working Here:
Position Overview:
Responsibilities:
- Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls.
- Interact with customers in a professional manner to gather information on specific issues to solve their problems
- Take initiative to help solve problems for customers and then pass information along to the appropriate team to try and prevent future issues from happening
- Assist customers with account status inquiries, subscription management and answer presales and post sales questions
- Capture critical product and customer data to help improve the customer experience and create efficient business processes
- Learn and understand the key concepts and uses of the TechSmith software, as well as a working knowledge of TechSmith Software
- Talk to customers about how our products can solve their challenges
- Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems
- Meet and exceed any assigned individual or team goals
- Multi-task and excel in a fast-paced environment
- Understand our competitors and know our products' advantages
- Other duties as assigned
Required Skills and Background:
- A team player with a positive attitude is essential.
- Must be resourceful, self-motivated, customer-focused, and able to work on a team
- Excellent verbal and written communication skills
- Must be detail oriented
- Interest in technology, specifically software applications
- Good organization skills and capability to multi-task
- You must be legally authorized to work in the United States
- You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation. Summer class enrollment is not required.
- Must be able and willing to participate in this internship over the course of two consecutive semesters at a minimum.
- Must be pursuing a degree in communications, social sciences, hospitality, International Relations, or other related field.
Preferred Skills:
- Proactive and self-motivated—you take initiative and thrive in a fast-paced environment.
- Reliable and professional—a strong work ethic and a history of dependability.
- Strong problem-solving skills—able to think critically and resolve issues efficiently.
- Experience in customer service or sales is a plus but not required.
- Multilingual skills in French, German, or Spanish are a plus but not required.
Compensation and Benefits
- Competitive pay based on skills and experience. This is an hourly position with TechSmith Corporation. Hours are based on a consensus between you and your supervisor. We require a minimum of 12 hours per week; however, hours are limited to 18 hours per week.
If you have a disability and require reasonable accommodation for any part of the employment process, please call 517-381-2300 x212, or email [email protected] with a description of your request and contact information.