Part Time Computer Resources Technician chez Lorain County Community College
Lorain County Community College · Elyria, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Elyria
The Computer Resource Technician position is responsible for the daily activities of the Help Desk. Taking Help Desk calls, providing technical phone support, remote desktop technical support, triaging the Help Desk request, basic computer maintenance and repair, computer replacements, software installation and end user support, operation activities such as backups, and fieldwork to support varying technical needs of the employees and students on campus. You will work as part of a project team. You will be empowered to develop a depth and breadth of technical and communication skill sets. This position reports to the Computer Resource Specialists and the Network Security Manager. This position is a maximum of 25 hours per week with flexibility required for evening and weekend hours.
Qualifications
Required Qualifications:
High school graduate or equivalent; strong computer hardware/software technical skills and excellent customer service skills; must be well organized and able to work effectively and cooperatively with individuals at all levels across campus; and must have a desire to learn and grow professionally in depth and breadth of knowledge essential.
Preferred Qualifications: - Associate degree in appropriate related field preferred. Technical support skills in the Microsoft Windows operating system environment. Technical support skills in the Apple Macintosh hardware/software environment. Experience utilizing a Help Desk management application. Remote desktop support. Technical phone support. Computer Room operations including backup/restore services. Technical/Operational support for mobile devices, including tablets, iPods, iPads, and other mobile devices. Technical support skills with Dell desktop/laptop hardware. Software support including installation skills with Microsoft Office, McAfee antivirus, web browsers, etc.
The complete application file should include cover letter, resume, unofficial college transcripts (undergraduate and graduate), and 3 professional references which can be uploaded to the online application. Candidate selected will be subject to appropriate background checks before hire.
About LCCC:
Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor’s and master’s degree programs.
Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County’s high school graduates earn college credits through LCCC’s high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future.
LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC’s students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success.
Lorain County Community College seeks to hire and employ locally whenever possible. Employees should reside in Ohio, where they can be responsive to on-campus work requirements, and within a reasonable commuting distance of their work location.
