Senior Case Manager - 4780 chez BronxWorks

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.    

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

Our family shelters are safe, welcoming spaces where families can stay temporarily while they work toward long-term stability. Program staff provide compassionate support, life-enhancing services, and community-based resources to help empower each family. Together, we guide families on their journey back to independence and into permanent housing.

RESPONSIBILITIES:

• Provide trauma-informed, voluntary case management services to clients and their families to meet the overarching program goal of maintaining permanent housing and achieving a higher level of independence.
• Support the training and supervision of new and/or junior staff members
• Oversee program functions in a supervisor’s absence, as assigned
• Maintain familiarity with social services and resources available in the community, and facilitate the sharing of these resources and information amongst staff
• Manage a caseload of approximately 40-50 families – three to six months being the average length of an open case. Take the lead on cases with complex needs.
• Conduct 50 face-to-face client contacts each month which will be a combination of clients on site in the last month of their shelter stay and those out in the field who moved out into permanent housing.
• Develop, review, and adjust service plan collaboratively with the client covering the program’s primary service areas: finances and housing, education, employment, health and mental health, and legal (as needed). Work with clients to break down necessary tasks and strategies to achieve the goals outlined in the service plan. After six months of service delivery, review the service plan to assess a client’s progress toward independence.
• Ensure that clients have maximized access to public benefits and maintain an active public assistance case. This includes understanding the various New York City housing voucher eligibility and re-certification requirements.
• Ensure education remains a focus area of each case. Aid families in ensuring children are enrolled timely and are consistently attending school following potential disruptions resulting from moving. Identify and work through barriers to attendance and education.
• Communicate with collateral contacts on clients’ behalf. Build positive working relationships with service providers such as HRA, ACS, legal aid, childcare, and education professionals. Submit referrals to additional service providers adherent to client goals.
• Connect clients and their families with events and resources within their new neighborhoods to boost community engagement. This may include workshops or training relevant to their education and employment goals.
• Collaborate with BronxWorks Family Shelter social services staff to identify and recruit potential program participants.
• Actively participate in bi-weekly supervision with your direct supervisor to support successful case resolution, manage complex client needs, and maximize efficiency in program delivery.
• Actively seek out and participate in professional development training to continuously improve service delivery to clients and their families.
• Document all interactions with, or on behalf of, clients. Monitor and document client progress toward service plan goals.
• Contribute ideas for enhancing and expanding services provided to clients and families through the Transform Program.
• Perform additional duties as assigned which may include but is not limited to administrative programmatic tasks.

QUALIFICATIONS:

• Bachelor’s degree in a related field.
• Four years of related work experience
• Detail-oriented and resourceful with strong time management and organizational skills
• Proficiency in modern business communications including personal computers, cell phones, electronic mail, voicemail, facsimile, and copier equipment.
• Bilingual/Multilingual preferred but not required.

PHYSICAL REQUIREMENTS 

• Ability to use a computer for prolonged periods. 
• Ability to occasionally lift and/or move up to 10 pounds. 
• Ability to stand, walk, or sit for long periods of time. 
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. 
• Ability to bend and retrieve objects and/or documents. 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. 
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. 

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [email protected].