Senior Event Services Manager chez Silverado Management II LLC

Salary Range $90,000-$95,000 DOE. The Senior Events Services Manager effectively and proactively monitors the functions that have been assigned to them. This role is responsible for planning, coordinating and leading various events, such as and not limited to: weddings, birthdays, celebrations of life, golf events, etc. This also includes working and communicating closely with all resort departments and ensuring a successful and effective event resulting in an impeccable guest experience.

Essential Functions

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must align with Peregrine Hospitality TBO Strategy and focus on recruiting and retaining top talent.
• Must participate in all resort required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Meet with the guests to understand their functions requirements, offer suggestions, and determine all set-up needs, food and beverage requirements and equipment.
• Conduct site inspections focusing on the key selling points of the resort as well as highlighting its features and benefits.
• Provide support and guidance to the team.
• Interact with outside planners, vendors for event set-up.
• The ability to create BEOs highlighting all the necessary details of the function.
• Closely work with the banquets team to ensure the successful execution of the events.
• The ability to upsell additional services provided by the resort.
• Respond to guest complaints in a timely manner.
• Keep immediate manager fully informed of all problems or matters requiring their attention.
• Prepare and submit required reports in a timely manner.
• Know meeting room set-ups and capabilities.
• Know sleeping room configurations and types.
• Have comprehensive knowledge of all operational departments within the resort; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.
• Use feedback from Meeting Planner evaluations to improve service and quality.
• Maintain great relationships with the existing vendors and must be able to select new vendors, if required.
• Stay on trend with the events scene around Napa Valley and maintain awareness of new and modern approaches in the catering world.
• Maintain compliance with Silverado Resort policies, standards and regulations to ensure safe and efficient operation of the resort.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Previous experience in a similar role within a resort/hotel setting is preferred. At least 5-7 years of progressive experience in a resort/hospitality or a related field.
• The ability to work in a faced paced environment.
• Strong communication and multitasking skills.
• Previous resort experience is preferred.
• Proficiency in Microsoft Office applications is preferred.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.

Work Conditions and Schedule

• Weekend and holiday availability is required as well as flexibility with work schedule.
• The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• The role may require standing and walking for an extended period of time.
• This role requires operating a golf cart.

SVR Management II LLC is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.  We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

SVR Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.