Program Coordinator Crisis Services chez Pressley Ridge

Be the change you wish to see in the world! Come join our team to empower children and families in our communities to transform their lives and develop to their full potential.

Pressley Ridge Benefits

The well-being of our employees and their families is important to us. At Pressley Ridge, we strive to provide the most competitive and comprehensive employee benefit programs that are affordable and help you and your family achieve and maintain your best possible health.

• Medical coverage available with a Health Savings Account (HSA) with 50% employer match
• Prescription coverage
• Dental and vision plans
• Patient advocate and Medicare specialists available at no cost
• Dependent Care Flexible Savings Account
• Retirement savings plan with an employer match
• Free life insurance and AD&D
• Paid Time Off
• 9 paid holidays (7 recognized holidays plus a floating and birthday holiday per year)
• Tuition reimbursement (if applicable)
• Employee Assistance Program (EAP)

Position Summary

The Program Coordinator will provide the clinical and administrative oversight to the array of Crisis Services within the program.  The Program Coordinator functions as the direct supervisor to direct care crisis staff as well as the Transition Age Youth (TAY) Mobile Crisis Team Leader.  As the designated representative, this role is accountable for the tracking and attaining the designated quality standards to achieve model fidelity, ensuring that Mental Health Mobile Crisis regulatory requirements are being met, and ensuring smooth functioning of all daily program operations.

Essential Responsibilities: 

1. Manage the overall daily activities of the array of crisis services.

2. Provide clinical and administrative supervision to crisis staff, in accordance with regulatory requirements and/or program standards.

3. Participate in the recruitment, interviewing and training of potential new employees.

4. Meet regularly with assigned individuals and teams to assess quality of work; to provide feedback for improved services; assess job satisfaction; and to review case records for comprehensiveness and quality.

5. Provide both formal and informal training for assigned staff. Training should be individualized, specialized and ongoing.

6. Have regular contact with assigned staff to ensure open lines of communication—provide both verbal and written feedback; be accessible to staff for communication.

7. Participate in regularly scheduled training as requested and attend relevant local, state or national workshops and training.

8. Coordinate with the Program Director, Organizational Performance, and the Clinical Utilization Reviewer to track and meet quality fidelity standards for all components of treatment for the program.  

9. Run monthly, weekly or daily administrative team meeting to review program goals, coordinate service delivery and on-call duties, and manage clinical high- risk scenarios.

10. Provide oversight to ensure documentation that is in compliance with program procedures, State, licensing, and Medicaid regulations, including but not limited to treatment plans, case notes, assessments, summaries, etc. 

Qualifications

1. Clearances. State Police; FBI clearance; child abuse clearance; CPSL Mandated Reporter-Recognizing and Reporting Child Abuse training; any additional background checks/clearances required by state governing bodies.

2. Valid driver’s license and current vehicle insurance.

Working Conditions

1. Physical Demands: Requires vision, speech, and hearing.

2. Environmental Factors:  Community, home, school. Requires extensive travel to client homes and throughout the community. Work is performed primarily in client homes, where conditions may include tobacco smoke, domestic animals, household pests, mold and other allergens, and other conditions common to domestic environments.

3. Working Hours:  A non-traditional work schedule as defined by service needs