- Professional
- Bureau à Santa Clara
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About the Role
The Business Application Specialist plays a key role in supporting and enhancing business-critical software applications for a privately held enterprise construction firm located in Santa Clara, CA. This position focuses heavily on delivering exceptional user support by serving as the primary point of contact for application-related issues, inquiries, and training. The specialist ensures users can effectively leverage business systems by providing timely troubleshooting, guidance, and documentation. In addition to support, the role involves configuring applications to meet evolving business needs, collaborating with stakeholders to improve workflows, and maintaining system integrity and performance.
This role is based in the Santa Clara office and requires regular on-site presence Monday through Friday to ensure optimal collaboration, responsiveness, and support for internal teams and clients. While we value flexibility, this position is not eligible for remote work.
Responsibilities:
- Administer, configure, and maintain business applications such as ERP (Enterprise Resource Planning) and operational tracking and execution systems to ensure optimal performance.
- Collaborate with stakeholders to gather requirements for system enhancements and customizations.
- Implement and test application updates, patches, and new modules.
- Ensure data integrity and security within application systems.
- Analyze existing business processes and workflows to identify areas for improvement.
- Recommend and implement process enhancements to maximize efficiency and productivity.
- Work closely with end-users to understand their needs and translate them into relative system solutions.
- Provide technical support to end-users, troubleshooting issues, and resolving system-related problems.
- Develop and deliver training programs and materials to educate employees on application usage and best practices.
- Create and maintain reports and dashboards to support data-driven decision-making.
- Perform data analysis to identify trends, anomalies, and opportunities for improvement.
- Collaborate with IT and other departments to integrate business applications.
- Work with external vendors and consultants as needed for system integrations or specialized projects.
- Maintain comprehensive documentation for system configurations, customizations, and processes.
- Ensure compliance with industry standards, regulations, and best practices in business application management.
About You
The essentials:
- 2-4 years of experience as a Business Applications Specialist or in a similar role, with a proven track record in delivering exceptional service and support.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related experience.
- Experience supporting ERP and other finance-related workflow application systems.
- Strong analytical and problem-solving skills, with the ability to analyze complex business processes and data.
- Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
- Project management skills and the ability to handle multiple tasks and priorities effectively.
- Strong attention to detail and a commitment to data accuracy and security.
- General work environment – sitting for long periods, standing, walking, typing, bending.
- Occasional lifting of up to 20 lbs.
Not a must, but a plus:
- Experience with data analysis tools and reporting software (e.g., Tableau, Power BI) is a plus.
- Knowledge of industry-specific ERP and operational execution solutions (e.g., construction) is advantageous.
At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
What We Offer
.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. .Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.
On-site - Santa Clara, CA
$95,000 — $105,000 USD
What We Offer
Benefits
- Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
- Generous PTO and 15 company-wide holidays
- 401k with company contribution
- Paid parental leave
- Work-life balance with an emphasis on personal well-being
- Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
- A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
- Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)
Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
