Perinatal Navigator chez Community of Hope

Description

Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you! 

Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable. 

Our Approach and Values: 

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.   

We embrace diversity, welcome all voices, and treat everyone with respect and compassion. 

We lead and advocate for changes to make systems more equitable. 

We strive for excellence and value integrity in all that we do. 

Position Summary:  The Perinatal Navigator is accountable directly to the Perinatal Services Manager or Director.  This is a full-time position, based out of our Marie Reed Health Center in NW, DC.

Salary –  The pay rate for this position ranges between $25.96 - $26.92 per hour and the offer amount is determined by the candidate's education, qualifications, and experience . Indeed provides their own estimated salary calculator and is not affiliated with COH's range.

Highlighted Duties and Responsibilities:

• Improves patient engagement in care by providing orientation and support for all perinatal patients to accomplish adherence to standard visit schedule and closed loop connection to medical and social resources needed. 
• Supports care navigation for perinatal patients who are clinically complex and/or at risk for preterm delivery to improve birth outcomes. 
• Orients all perinatal patients of COH to model of care—individualizing standard visit schedule based on gestational age including Centering, transition to primary and pediatric care. Assesses barriers to adherence to recommended prenatal appointment schedule. 
• Orients all perinatal patients to COH and external support programs and services that can increase adherence to needed care (e.g., transportation, First Shift Justice Project, perinatal care coordination, language access, Nurse Advice or Midwife on Call Lines). Collaborates with patient to identify most beneficial programs to make referral.
• Orients all perinatal patients to COH and external support programs and services that can improve maternal and child health outcomes (e.g., doulas, Home Visiting, dental care, Emotional Wellness, WIC, lactation education and consultations, car seats, cribettes, parenting groups, Family Success Center, sexual health care coordinators, etc). Collaborates with patient to identify most beneficial programs to make referral. 
• Maintains a caseload of 30-45 perinatal participants with social and/or medical risk factors that place them in Tier 1-3 of the Maternal and Child Health risk stratification.  
• Collaborates with each participant on caseload to develop an individualized care plan containing short- and long-term goals with particular emphasis on addressing risk factors (including but not limited to social needs, barriers to care, pregnancy planning, and food insecurity) and supporting positive child development.  
• Assists in scheduling external appointments for perinatal patients with language, cognitive, or other significant barriers to scheduling if attempts by Referral Specialists have been unsuccessful.
• Provides all perinatal patients of COH with access to equipment to support comfort and newborn safety, care, and feeding (e.g., belly bands, birthing balls, cribettes, breast pumps) by providing timely education, completing and submitting needed documentation and/or applications, and distributing.  
•  Documents all patient encounters, including face to face, telephone, and electronic communications, in the medical record within 2-3 business days. 
• Performs other duties as assigned by supervisor.

Requirements

• High school diploma or equivalency required.  
• Valid BLS Certification required.
• Experience providing social services, care coordination or health care education required.
• Ability to prioritize and problem solve independently.
• Strong written and verbal communication skills. Full Professional or Bilingual/Native proficiency in Spanish or Amharic preferred. 
• Demonstrated comfort with navigating and entering data into electronic information management systems (databases, spreadsheets, electronic medical records).
• Experience in community health center setting preferred.
• Ability to travel between other COH locations and travel between COH sites required.
• In relation to remote work versus on-site expectations, this position is classified as the following: On-site: A majority or all of the position is required to work on-site. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance.
• 8-hour workdays, which include a paid lunch.
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants.
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff.
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year.
• Ongoing internal leadership training for supervisors.
• Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training.
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield.
• Life insurance, short-term disability, and long-term disability insurance.
• 403(b) Retirement Plan.
• Flexible Spending Accounts for medical and dependent care reimbursable expenses.
• And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC.

Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households—1,384 families and 220 individuals—experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful.

In 2025, we were selected as one of The Washington Post 150 Top Workplaces. This is the 8th time we've been selected since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: [email protected] Phone: 202-407-7747. Community of Hope is an equal opportunity employer.