Operations Support Personnel- DDRP chez The Harris Center for Mental Health and IDD

Are you ready to make a real difference in people's lives? Join the Harris Center for Mental Health and IDD as a Operations Support Personnel. The Operations Support Personnel is a cornerstone of DDRP ensuring seamless operations and security. The Operations Support Personnel plays a crucial role in supporting, detecting, responding to security incidents, maintaining a safe environment, preventing unauthorized activities, and executing operational activities within DDRP premises. The primary responsibility of the Operations Support Personnel is to provide onsite support for the day-to-day operations and programming needs (physical plant, meal service, equipment, patient movement, transportation, supplies). In addition, these personnel are responsible for monitoring and analyzing video surveillance footage to ensure the safety and security of DDRP premises, assets, and personnel. This role requires a detail-oriented individual with strong problem-solving skills, excellent communication abilities, keen observation skills, the ability to handle sensitive information with confidentiality and a proactive approach to addressing operational challenges. This position will include travel and serve as back up to the Psychiatric Technicians.

 Your Role in Action:

1. Operational Support:

1. Supports the Operations Manager in coordinating and prioritizing tasks across different operational areas such as:
2. Receiving of meals and delivery to appropriate dorms.
3. Receiving, storing and distribution of supplies.

• Patient movement
  1. Transport to medical clinic on campus
  2. Transport to outside appointment off campus
  3. Facilitating searches (person, property, dorms, grounds, etc.) randomly, as well as, for cause at intake and upon return from transport.
• Participates in facility inspections to ensure related lock mechanisms, housing units and all surrounding grounds are clean, safe, and secure.
• Prepares reports of needed repairs and submits to Operations Manager.
• Accompany contractors who come on-site to ensure work orders are completed.
• Participates in facility inspections conducted by outside agencies.
• Monitors equipment (TV’s, computer, phones) reports problem to Operations Manager or designee and forwards request for work order or delivery.
• Monitors inventory of equipment.

2.Video Surveillance Monitoring:

1. Monitors live video feeds and recorded footage from security cameras and the facility surveillance systems.
2. Maintains constant vigilance to identify potential security/safety threats, suspicious activities or violations of security protocols and procedures.
3. Identify and promptly respond to security/safety incidents, including unauthorized access, theft, vandalism, or any other suspicious activities. Take appropriate actions as per established protocols and procedures.
4. Maintain accurate and detailed records of security/safety incidents, observations, and actions taken. Prepare incident reports, logbooks, and other documentation as required by the organization’s policies and procedures.
5. Ensure that systems are functioning correctly and repot any malfunctions to the appropriate manager for a timely resolution.

3.Psychiatric Technician Duties/Tasks

1. Promote a physically and emotional safe environment and communicates information concerning health and/or safety hazards to appropriate staff/authorities.
2. Encourages patients to practice proper/basic hygiene care such as eating, bathing and dressing.
3. Teach and encourage basic daily living skills.
4. Provide behavioral emergency assistance, such as Handle with Care III and basic first aid.
5. Report homicidal or suicidal behaviors.
6. Monitor and document behavior of patients.
7. Performs duties (e.g. vital signs, specimen collection, etc.) as delegated by nursing personnel or assigned by a physician.
8. Other
9. Demonstrate a positive and professional work ethic, even functioning as a role model to residents and other staff.
10. Respects the rights, dignity and privacy of others.
11. Utilizes standard precautions appropriate to prevent the spread of infections.
12. Complies with agency policies & procedures, accrediting/regulatory bodies and performs contract documentation requirements.
13. Special projects or any other related work duties as assigned

What qualifications you will need:

Education:

• High School Diploma or General Education diploma, required.
• Bachelor’s degree or equivalent, preferred.

Experience:

• 3 years of experience required  in day to day security and operations related functions.
• Proven experience in operations, administration, or a similar role is advantageous.

Other Key Qualifications:

• Must possess a valid TX Driver’s License
• Must be eligible to become an agency certified driver

Knowledge, Skills & Abilities:  

• Must be able to demonstrate basic computer skills including data entry, word processing, excel spreadsheets and other agency required competencies.
• Ability to work independently.
• Ability to handle multiple tasks simultaneously and to prioritize work.
• Ability to perform detail-oriented tasks accurately.
• Ability to maintain absolute confidentiality of all work-related matters.
• Understanding of standard precautions & infections control procedures.
• Knowledge of and the ability to apply Handle with Care intervention techniques (HWC III)
• Effective communication skills (written & oral) within the work environment and provide feedback.
• Ability to adapt to changing work environment.

About us:

The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas.  As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.

By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.

What else you should know:

• This posting is associated with position  #189603 
• This position will be located at 2312 Atascocita Road, Humble, TX 77396 .

What we have to offer:

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching – a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.

Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.

Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.

Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.