Systems Administrator chez Progressive Machine & Design

Description

Job Summary

The Systems Administrator is responsible for maintaining and managing Progressive Machine and Design’s IT systems, providing technical support, and communicating system status to management and internal users.

Essential Functions:

· Maintain and support an enterprise infrastructure environment in compliance with U.S. Department of Defense regulations and CMMC Level 2 requirements.

· Install, configure, and maintain server and storage hardware, operating systems, and enterprise software.

· Perform routine system upgrades, patching, repairs, and troubleshooting, including on-call.

· Monitor server operations to ensure functionality and availability, manage data storage systems, and ensure data integrity through regular backup testing.

· Apply and enforce cybersecurity policies, conduct information assurance testing, and support vulnerability mitigation.

· Configure and manage Windows operating systems; implement enhancements to improve performance, reliability, and security.

· Maintain enterprise applications and software using tools such as SCCM and PDQ Deploy.

· Audit systems for licensing, configuration, and security compliance.

· Provide Tier 3 support for escalated IT Service Desk tickets.

· Support internal development teams and the PMDb website.

· Collaborate with third-party vendors and support teams as needed.

· Train and mentor Support Agents on IT systems, tools, and procedures.

· Track and manage IT inventory and company-owned technology assets.

· Maintain accurate documentation, including technical instructions, procedures, and ticket records.

· Oversee desktop system setup, deployment, and maintenance in accordance with system hardware and software baseline configurations.

· Administer user accounts, group policies, and other routine system tasks.

· Configure, maintain, and repair network-connected devices such as printers.

· Propose system improvements and support strategic IT initiatives.

· Ensure adherence to safety policies and maintain confidentiality of proprietary information in accordance with federal regulations.

· Complete tasks accurately and on time, communicating delays or issues to the IT Department Manager.

· Perform additional duties as assigned within the scope of the position and regulatory guidelines.

Requirements

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. U.S. Citizenship is required.

Education and Experience:

· BS in Information Technology, Computer Science, or related field, with 5+ years of relevant experience (or equivalent combination).

· CompTIA A+, Network+, and Security+ or equivalent certifications and/or work experience required.

· Familiarity with DoD regulations, FAR, NIST 800-53 & 800-171, CMMC, and ITAR is a plus.

· Expertise with Microsoft Windows Server 2019/2022, High Availability Hyper-V clusters, and on-prem infrastructure.

· Strong knowledge of enterprise hardware/software, including Office 365, Windows 11, SQL Server, DNS, Active Directory, Microsoft Azure GCC High, Group Policy, Dell Server hardware, SolidWorks PDM Vault, Barracuda SPAM filters, Cybereason, Bitdefender, WSUS, SCCM, PDQ Deploy, Intune, and Sangoma VoIP.

· Experience with NAS/SAN storage technologies.

· Working knowledge of networking (Ubiquiti, Sonicwall Firewalls/VPN, Layer 2/3 switching, MAC filtering, subnetting, DHCP, Microsoft CA).

· Ability to support non-technical users effectively.

· Familiarity with disaster recovery and information security best practices (Veeam experience is a plus).

· Ability to follow change control and separation of duties processes.

· Skilled in reading and creating technical documentation, business process documentation, and translating business requirements into technical solutions.

· Proficient in handling IT tools, components, and peripherals.