Marketing Move In Coordinator chez O’Neill Healthcare

O’Neill Healthcare is looking for a Marketing/Move In Coordinator to join our amazing team! This will be a full-time position that requires travel between the six O’Neill Healthcare facilities (Bay Village, Fairview Park, Lakewood, Middleburg Heights, North Olmsted and North Ridgeville) as well as doctors offices and seniors centers in those cities. This blended role will split time as a move in coordinator and community marketer. Move in coordinator is responsible for all aspects of the resident’s move-in process to ensure the process flows as smoothly as possible while maintaining a positive and professional demeanor toward residents, visitors, families, and co-workers. Community marketers work with local referral sources, such as senior centers, doctors’ offices, attorneys’ offices and real estate offices, to generate assisted living leads for assisted living liaison. Hours split between the positions will depend on skill set of the candidate and availability of the rest of the O’Neill healthcare assisted living marketing team. 

O’Neill Healthcare offers a wide range of employee recognition/incentive programs:

• Tuition Reimbursement
• Medical, dental and vision
• 401k with Company Match and Profit Sharing
  • Free Financial Advisors Available with Participation 
• Hourly bonuses for picking up outside of normally scheduled shifts.
• PTO available after 90 days.
• Anniversary Dinners/Luncheons
• Annual Cleveland Guardians Outing
• Annual Cleveland Cavs Outing
• Wellness program – Discounted medical insurance and $ bonuses twice a year
• Recognition weeks for all departments
• Employee Exceptional Service cards
• Annual Employee off-site Christmas Party (when applicable)
• Regular Staff Cookouts during summer months
• Family-oriented resident/staff events throughout the year (trick or treat, Easter egg hunt, fall festivals, etc.)

Primary Responsibilities include:

• Works with the assisted living liaison to ensure a smooth transition from the sales cycle to move in coordination. 
• Welcomes new residents to community, provides orientation of the community, apartment and services.
• Assists incoming residents with all facets of transition and move to the property including providing keys, emergency fobs and general information.
• Conducts lease signing and renewal signing with residents/ families and ensures completeness.
• Collects insurance cards and medical information upon admission and as necessary
• Coordinates and supports nursing with complete documentation for new Assisted Living and Memory Care Residents.
• Work with facility staff to ensure that rooms are always available for move-ins and flipping rooms that have recently be vacated. 
• Provides a detailed calendar for all departments as resident and apartment changes are made.
• Makes sure all information has been entered into the respective systems for a smooth transition from the sales and marketing team to the daily operations team
• Assists the sales and marketing department with production reports, correspondence, telephone inquiries, community and facility events, and community outreach
• Connects with doctor offices and senior centers in the community via email, call or in person visit to generate leads for assisted living, nursing homes and hospice 
• Attends all required training, in-service, and team meetings

Who are we you may ask? We are a healthcare community that is family owned and operated, providing senior care based on the following principles:

• A commitment to delivering the highest quality of care in the most personalized way possible
• An appreciation of our residents, their families, and the communities where our facilities are located
• Innovations in the services offered so that we remain current with market needs and clinical developments
• A dedication to the well-being and professional growth of our employees

Why is the company amazing?  We are regularly recognized as one of the finest healthcare centers in Northeastern Ohio, ranking in the top 10 percent of all nursing homes in the State of Ohio for resident satisfaction. We are proud to earn the highly regarded CMS 5-Star Rating for our homes!