We are seeking a highly organized and customer-focused Service Coordinator to serve as the primary point of contact for the Service & Home Modification Department. This role involves managing service requests efficiently, scheduling and assigning work to Technicians, handling invoicing and order entry, and providing initial and after-sales support. The ideal candidate is a proactive, self-motivated professional with strong problem-solving skills, a passion for helping others, and a commitment to teamwork and continuous improvement.

What you'll be doing

• Deliver exceptional customer service to drive loyalty and satisfaction.
• Serve as the primary liaison across departments and locations, ensuring clear communication and operational alignment.
• Troubleshoot and resolve customer inquiries related to medical and mobility equipment, including parts, warranties, repairs, and home modifications.
• Manage incoming service requests, prioritize effectively, and escalate complex issues to Field Service Technicians when needed.
• Utilize and train staff on field service management systems, fleet tools, and other relevant technologies.
• Drive operational efficiency by monitoring service turnaround times, coordinating follow-ups, and assigning urgent requests.
• Identify and pursue opportunities to upsell products, services, and extended warranties.
• Convert leads into completed home modification installations through consultation, quoting, and coordination with Sales and Installation teams.
• Maintain accurate records of quotes, sales orders, invoices, purchase orders, and warranty claims.
• Collaborate with vendors and manufacturers to source parts, track orders, and update pricing.
• Support inventory and account accuracy through ERP documentation and reporting.
• Stay current on equipment, services, promotions, and funding programs to inform customer solutions.
• Promote workplace safety and adherence to health and safety policies.

Skills & abilities

• Exceptional customer service, communication, and interpersonal skills
• Highly organized with strong time, document, and detail management
• Technologically proficient with the ability to quickly learn new systems
• Strong problem-solving, memory retention, and information recall abilities
• Skilled in mediation, conflict resolution, and working under pressure
• Mechanically inclined with the ability to interpret technical diagrams
• Team-oriented, adaptable, and capable of both leading and following direction
• Positive, personable, and composed in dynamic or high-pressure situations
• Proficient in basic arithmetic and accuracy-driven task execution

Education & experience

• Highschool diploma
• 4+ years external or 1+ years internal customer service or call center experience
• Proven knowledge in company products, services, and fulfillment channels strongly preferred

Location: South Edmonton

Workplace Type: On-site

Job Type: Permanent. Full-Time

Availability: 5 days/week Monday through Friday

Apply Today!
If you’re a motivated service professional who wants to make a meaningful difference in people’s lives, we’d love to hear from you.

Healthcare Solutions — Helping Canadians live better, every day.

Healthcare Solutions is an equal-opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone feels empowered to succeed.