Technical Business Analyst, Travel Technology (Hybrid) chez AAA, Inc.

AAA, Inc. is seeking a Technical Business Analyst to support our Travel Technology team in bridging the gap between the business needs and technology solutions. This role is ideal for someone who loves solving complex problems, refining processes, and developing digital systems that enhance the travel experience for our current and future members, making it accessible and easier.

What You'll Do

• Partner with stakeholders to gather, analyze, and document requirements through interviews, workshops, and workflow analysis.
• Translate business needs into precise functional specifications and technical designs.
• Evaluate current processes, identify inefficiencies, and recommend improvements to increase productivity and reduce costs.
• Collaborate with technology and development teams to design and implement travel technology solutions.
• Participate in solution validation, testing, and user acceptance (UAT).
• Maintain key documentation (requirements, process flows, user guides, and training materials).
• Support end-user training and onboarding for new systems.
• Ensure all solutions meet compliance, internal standards, and industry regulations.

What You Bring

• 3–5 years of experience as a Business Analyst, ideally in travel technology or digital systems.
• Knowledge of SDLC, system architecture, data modeling, databases, APIs, and cloud technologies.
• Strong problem-solving skills with the ability to turn complex analysis into workable solutions.
• Excellent communication skills; comfortable engaging both technical and non-technical audiences.
• Proficiency with Excel, SQL, Power BI, and Tableau.
• Familiarity with Agile/Scrum and business process modeling.
• A bachelor's degree in business administration, Information Systems, or a related field.

Why Join AAA, Inc.?

At AAA, Inc., you will be a part of one of the most trusted and recognized brands in the world. Our Travel Technology team is driving the future of digital travel platforms, and you will play a key role in shaping solutions that directly impact millions of our members.

What We offer:

• Competitive compensation and benefits
• 401 (k) Starts Day One
• Retirement Savings Account
• Generous PTO and 11 paid holidays
• Hybrid work flexibility (3 days in the Office, 2 Days Remotely)
• Opportunities to grow, innovate, and make an impact

Hiring Range: $72,500 - $85,000

This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan.

AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience.

AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance and offer a hybrid work model of three days in-office and two days at home (or whenever you work best) each week.

AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at the AAA, Inc. offices, either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from the AAA, Inc.'s Talent Acquisition Department, will be deemed the sole property of the AAA, Inc.'s Office. No fee will be paid if the AAA, Inc. office hires the candidate due to the referral or through other means.