- Bureau à Sydney
Customer Concierge Operator Superannuation and annual leave loading is in addition to the above salary ranges About you To be successful in this role you will have: About Service NSW Operating hours: What we offer How to apply Further Information:
Digital Service Representative
Customer Service Representative
Auburn, Bankstown, Bondi Junction, Burwood, Eastgardens, Haymarket, Marrickville, Merrylands, North Rocks, Parramatta, Revesby, Silverwater, Wynyard, Brookvale, Castle Hill Chatswood, Erina, Gosford, Hornsby, Nth Sydney, Ryde, Toukley, Tuggerah, Warriewood, Woy Woy, Botany, Engadine, Hurstville, Miranda, Rockdale, Roselands, Corrimal, Kiama, Nowra Warrawong, Wollongong, Blacktown, Edmondson Park, Glenmore Park, Liverpool, Macarthur, Mount Druitt, Penrith, Richmond, Springwood, St Mary’s, Tallawong, Wetherill Park
This recruitment activity will be used to create a talent pool for future full time, part time ongoing, temporary and casual roles and is valid for a period of up to 18 months.
Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service?
Are you looking to re-enter the workforce engage with a diverse audience to assist with their enquiry and you thrive in a fast-paced environment where customer solutions are the key?
Are you looking for a customer service role where you can really make an impact?
Then we would love to hear from you!
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
In our Contact Centres we have rotating shifts - Monday to Friday between 7am-7pm. Some areas operate with extended operational hours between 6am-10pm Monday-Sunday including public holidays.
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Full time: 70 hours per fortnight & part time: minimum 40 hours per fortnight.
We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.
Please submit your resume and coverletter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date: Friday 3rd October 2025 at 9:59am
Please note– we are running multiple recruitment campaigns for the same roles across different locations. If you have recently applied for a frontline customer service role at a different location, you will not need to reapply. Additionally, if you are already on the talent pool for the above roles, you will not need to apply and be assessed again.
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
For enquiries relating to recruitment please contact Alyssa Shearman via [email protected]
Click Here to access the Role Description. For enquiries relating to recruitment please contact Alyssa Shearman via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
