Consumer Lending Underwriter (Loan Officer 3) - (Scottsdale, AZ) chez Arrowhead Credit Union

Arrowhead Credit Union is growing - we are excited about our expansion to Scottsdale, Arizona! Are you seeking a promising career in a rapidly growing organization? Check out this position. Are you warm, caring, friendly, and passionate about providing excellent service? Are you excited about giving back to your community? If so, we want to talk to you - we are currently looking for Service Superstars to join our Team!

The Consumer Lending Underwriter (Loan Officer 3) role is responsible for developing and servicing consumer loans including auto loans and unsecured personal loans. Reviews and analyzes consumer and home equity loan applications in order to determine credit worthiness of members. Approves consumer and home equity loans within their designated levels of authority that will mitigate losses to the credit union.

Availability Required: Monday - Friday (7am-7pm) and Saturday (7am- 5pm)

Service 

1. Serves as a strong example in terms of work ethic, professionalism, and conduct.
2. Embodies Arrowhead Credit Union’s service culture and represents the organization throughout the communities we serve.
3. Provides high quality service, defined as ensuring prompt and accurate lending decisions while identifying additional member benefit needs.
4. Assembles and evaluates loan application and approves/declines those that are within approved lending limits and in accordance with sound lending practices as set forth in policies and procedures.
5. Communicates with related team members, dealership partners and applicants to explain credit decisions and to obtain additional loan information and documentation.
6. Takes member applications, prepares loans for approval and funding while properly developing loans.
7. Looks for cross-sell and up-sell opportunities at all times, asking member for additional business. Maximizes opportunities to offer Arrowhead products and services to benefit members and enhance the quality and depth of member relationships and profitability.
8. Reviews consumer and home equity loan applications and supporting documents to develop information concerning loan needs.
9. Develops more innovative structuring for loans that may not meet standard criterion, but that still present viability in approval. The noted strengths should be well documented and provide for member service and meeting financial needs while mitigating any additional risk to the credit union loan portfolio.
10. Performs advanced review of earnings and financial condition of applicant to determine risk.
11. Verifies/investigates credit, employment, and other information.
12. Performs advanced analysis of financial and related data to determine ability to assume debt.
13. Approves consumer and home equity loans up to and within their delegated authority levels.
14. Recommends approval of consumer and home equity loans up to and with factors outside delegated lending authority. Has the ability to make a decision on the loan in the absence of department manager.
15. Has complete knowledge of preparation of loan documents; required signatures, disbursement of funds, boarding of loans, and how to ensure member understands debt responsibility.
16. Maintains a good working relationship with internal and external customers.
17. Performs duties related to approving and processing loans including completing of all forms and compliance required for loan documentation, maintaining files, and researching and explaining various transactions to members and branch staff.
18. Processes and resolves all levels of loan and loan maintenance inquires or provides appropriate assistance.
19. Handles complex member disputes relating to loan decisions, working with branch, or call center teams or dealer partners as needed.
20. Capable of completing and processing reporting tasks as well as audit reviews within the lending area – this may encompass loan package review, file maintenance reports, or other report reviews/analysis designated within the department.
21. Has working knowledge of collateral perfection requirements and regulations and can support branch efforts to collect proper documentation.
22. Provides lending system training to Loan Officers, Call Center Representatives, and Branch Staff as needed.

Development

1. Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
2. Independently takes responsibility for learning and development by acquiring and refining of technical and professional skills needed in job-related areas.
3. Maintains an awareness of all laws and regulations along with developments or trends within the credit union and indirect lending Industries.
4. Provides feedback on department policies and processes to improve efficiency and service outcomes.
5. Regular and predictable attendance and punctuality.
6. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility. Completes all required and assigned training modules by established due dates.
7. Maintains working knowledge of Credit Union policies and procedures.
8. Completes all other duties as assigned by supervisor/leadership as necessary to achieve the goals of the Credit Union and the department.

No aggressive sales goals – our focus is serving Members.

Benefits Include: (not a complete list) 

Wellbeing 

• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire
• Paid sick leave
• Company-provided life insurance at up to twice your annual salary
• Financial Education Programs
• DoorDash DashPass

Health 

• Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern Health
• Care.com subscription
• Teladoc
• Pet Insurance

Career Development 

• Career development opportunities
• Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.

The pay range for this position is listed below.  

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity. 

Pay range: 

Minimum: $27.55/hour | Midpoint: $34.44/hour | Maximum: $41.33/hour