- Professional
- Bureau à Kansas City
Description
Duties and Responsibilities
- Perform troubleshooting and resolution.
- Perform troubleshooting on mobile devices, iPhone/iPad and Android.
- Perform troubleshooting on Network Printer and Multi-functional Devices.
- Perform troubleshooting on Microsoft Office Products. (O365 environment)
- Perform troubleshooting on Mac devices.
- Work daily with customers via phone, and email, and online chats.
- Accurately record all work and troubleshooting in tickets in ticketing system.
- Assist customers and staff with general hardware and software challenges.
- Perform other duties as assigned.
Requirements
Required Skills and Abilities
- Excellent verbal and written communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to work in a fast-paced, demanding environment.
- Excellent customer service and interpersonal skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations.
- Maintain positive and professional attitude.
- Able to clearly document technical processes.
- Able to manage time effectively and work efficiently, both with and without direct supervision.
- Exceptional analytical and troubleshooting skills.
- Excellent judgment skills to properly evaluate situations and immediately provide effective solutions.
- Great attention to details, organizational skills, and ability to prioritize and manage multiple simultaneous tasks.
- Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively.
Physical Requirements
- Extended viewing of computer screen.
- Sitting for extended periods of time.
- Normal office environment with little exposure to excessive noise and temperature changes.
Education and Experience
- High school diploma or equivalent.
- Customer service experience.
- Helpdesk Support experience.
- 2+ years of experience in ticketing system.