Rincon Family Services - Quality Assurance Specialist chez Rincon Family Services

Job Title: Quality Assurance Specialist

Department: Compliance 

Reports to: Director of Compliance and Quality Assurance 

Job Type: Full Time, Salaried, Exempt 

Job Location: Chicago

Salary Range: $55,000-60,000

Rincon - Building Spaces, Restoring Communities- Who we are:

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing advocate, educate and empower individuals and their families.

Position Description – What the Role Entails:

The Quality Assurance Specialist will be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements. This position will hold primary responsibility for supporting internal and external audits. This position will review and analyze data and documentation and find trends that require best practices to be in place and/or followed. Ensuring that our organizational policies, practices, and operations adhere to all applicable standards, regulations, and laws. Reporting to the Director of Compliance and Quality Assurance this role is responsible for implementing, reporting and/or monitoring quality assurance initiatives and activities that promote continuous improvement and meet all regulatory and accreditation requirements. This role will assist staff across the organization to understand, implement, and follow all regulatory, ethical, licensing, accreditation, quality, and proper conduct standards. 

Company Culture - Do Our Values Speak to You?

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value: 

• Dedication- Embodying effective and transparent leadership and quality client care. 
• Education – Preventative programming and clinical services based on industry standards, competence and outreach
• Accountability – Consistent service delivery, measurable success, and sensible financial management
• Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners
• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

Areas of Accountability - What you will be doing:

Fostering a Culture of Compliance and Quality Improvement

• Assist in fostering a culture of compliance and continuous quality improvement by ensuring that Rincon and its affiliates adhere to all applicable regulatory requirements, including governing body, ethical, licensure, accreditation, best practice, and proper conduct standards.
• Implement and manage a comprehensive quality assurance framework that promotes evidence based best practices and improves client outcomes and optimizes service delivery.
• Help implement and manage improved systems, processes, policies and procedures to integrate compliance, quality assurance, continuous improvement, and accountability in daily operations.

Policy and Training

• Drive knowledge development across the organization to stay current with evolving regulatory requirements and industry best practices, tools, techniques, and performance standards. 
• Provide coaching and training to staff across the organization to improve understanding and consistency in compliance, quality assurance and continuous improvement.

Audits, Risk Management and Monitoring

• Support external audits and support Clinical Directors and their teams in preparing for and achieving successful external audits, clinical accreditation and licensing reviews (e.g. CARF, DMH, DCFS, SUPR). 
• Identify risks, including data privacy requirements, based on organizational incidents, audits, program reviews, reporting and other monitoring tools.
• Maintain accurate documentation, prepare and present data driven compliance and QA reports to organizational leadership. Utilize metrics to identify areas of improvement and track the success of compliance and quality improvement initiatives.

All other duties as assigned

Rincon Rewards & Benefits- How we value you:

• Health insurance 
• Dental & Vision insurance
• Life insurance 
• Short- and Long-Term Disability Insurance 
• 403(b) Retirement Plan
• Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover   

allowable. 

• Employee Assistance Program 
• Professional Development Opportunities 
• Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)

Rincon’s Work Environment – What to expect:

• High level of interaction with program staff. 
• Physical ability to bend, squat, kneel, twist, reach, pull, and lift normal items (10-20lb).
• Travel required to all of Rincon’s existing and future geographic service areas, currently Cook and Kankakee Counties. 
• May be expected to work outside normal office hours. 

Schedule:

• Variable, 8hr day, 1hr unpaid lunch
• Monday to Friday, some evenings/weekends

Language:

• Bilingual English/Spanish Preferred
  

RINCON FAMILY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

The Knowledge and Expertise that Matters Most - What you bring to the Role:

• Demonstrable knowledge and competency in behavioral health services, clinical evidence-based practices and relevant regulatory, accreditation, legal, and ethical policies and practice standards, including CARF, HIPAA, DHS, CWA, etc. 
• Highly skilled at coordination and organization of processes, workflows, and data. 
• Ability to quickly understand, adapt and relay new regulations across the organization. 
• Skilled at working collaboratively with program teams, supervisors, and executive leadership. 
• Commitment to the values of the organization while demonstrating confidentiality, discretion, accountability, good judgment, flexibility and patience
• Knowledge, competence, and commitment to the principles of trauma-informed, culturally competent, and recovery-oriented care
• Strong conflict resolution, problem-solving and investigation skills
• Detailed oriented, highly organized, works efficiently and with accuracy
• Effective, efficient communication, verbally and in writing

Position Qualifications – What is required to Perform the Role:

• Bachelor's degree in Social Work, Health Care Administration, Public Health, Behavioral Health or related field required; Master’s degree or interest in Master's degree preferred. 
• Minimum of 3-5 years of behavioral health experience, knowledge of relevant regulatory requirements, such as Medicaid Rule 132, DASA, CARF, HIPAA, SUPR, DMH, IDoA, DCFS preferred.
• Pass a pre-employment TB Test, and various background checks, including clearance by the DHS Background Check Unit, DCFS Background check and the Healthcare Workers Registry.
• Vehicle/License/Insurance and ability to drive to any of our offices or those of our affiliates, currently throughout Chicagoland, Cicero, Berwyn and Kankakee areas.
• Proficiency in Microsoft 365 (including Outlook, Excel, Word, PowerPoint, Forms and Teams), Adobe Pro and familiarity with or ability to learn SAMMS, CIS and other EHRs.
• Adhere to agency’s non-discrimination policies.