Visitor Experience Representative chez Lofted Spirits

Position: Visitor Experience Representative

Status: Full Time Non-Exempt

Schedule: Wednesday – Saturday, 8:00am – 5:00pm CST; Occasional Mondays, Tuesdays, and holidays, nights and weekends as needed.

Location: Owensboro, KY

Reports To: Visitor Experience Manager

Who We Are

From bespoke bourbon production to boundary-pushing brands, Lofted Spirits is where tradition meets transformation. Expanding on the work started by Peter Loftin in 2016, and today the number one producer of Kentucky contract whiskey, Lofted Spirits pioneered a world-class, industry-shaking approach to custom contract distillation while developing some of the fastest growing brands in American Whiskey, Bardstown Bourbon and Green River. A unified entity, Lofted Spirits is built to lead the global whiskey industry, delivering exceptional experiences through innovation, trust and transformative industry impact while crafting some of the world’s most desired and awarded whiskies. Lofted Spirts joined the Pritzker Private Capital family of companies in 2022. Learn more at LoftedSpirits.com.

Bardstown Bourbon Company is pushing the boundaries of innovation while honoring the traditional art of making great whiskey. With the most modern, technically advanced whiskey distillery, Bardstown Bourbon combines the highest quality distillation and spirited hospitality into a modern, authentic bourbon experience unlike any other on the Kentucky Bourbon Trail™. Bardstown Bourbon Co. is working to push the entire industry in a direction that is more innovative, more transparent and more collaborative. Bardstown Bourbon was named 2023 Worldwide Whisky Producer of the Year by IWSC, Brand Innovator and Distiller of the Year at the 2025 Icons of Whisky, and the brand’s Amrut Indian Whisky collaboration, the first of its kind, was honored as the highest-rated American Whiskey by Whisky Advocate in 2024. Bardstown Bourbon Co. is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information visit BardstownBourbon.com.

Green River Distilling Co. is a celebration of classic Kentucky – honoring the past while staying firmly planted in the present. The 10th oldest licensed distillery in Kentucky (DSP-KY-10), Green River is known as "the Whiskey Without Regrets," and enjoys a rich history dating back to 1885. Reintroduced in 2022, Green River Distilling Co. proudly calls Owensboro, Kentucky home and serves as the westernmost outpost of the Kentucky Bourbon TrailTM. Authentic and approachable, Green River offers a growing portfolio of whiskeys crafted from historic mashbills. Blended to create a smooth and welcoming taste profile, Green River Distilling Co. is a true testament to simplicity and quality going hand-in-hand. Green River is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information visit BardstownBourbon.com.

Job Summary

We are looking for an enthusiastic Visitors’ Experience Representative to provide an excellent guest experience. This position will rotate between our check-in desk, tasting bar, and retail store as well as lead guided experiences throughout the facility. A passion for working with the public and a willingness to be cross trained on all three positions is required.  Must be able to work efficiently in a high-paced setting. This is an hourly plus tips position.

Essential Job Duties and Responsibilities

• Must be willing to cross-train for check-in desk, tasting bar, and retail store.
• Responsible for taking phone reservations for tours and restaurant and accurately input data into the POS Focus System.
• Greet and check-in guests for tours and tastings.
• Responsible for checking guests’ ID to confirm legal drinking age of 21.
• Ensure that the Visitors Center is set up properly, stocked, and always clean.
• Keep the tasting bar and area clean, i.e., wipe down bar surfaces, sweep and mop floors (when spills happen), remove and clean used glassware, clean coolers and storage areas, and empty trash receptacles, if full.
• Enthusiastically engage all guests upon arrive arrival and departure.
• Answer questions regarding the tours and give accurate directions to the facility.
• Assist and lead bourbon tastings and facility tours, while positively interacting with guests.
• Upon departure, thank guests for visiting our facility and invite them back.

• Maintain and execute the highest health standards, sanitation and cleanliness in the beverage/bar area to meet local, state and government guidelines.

• Strictly abide by state liquor regulations, particularly those prohibiting service to minors and driving while under the influence.
• Ensure a clean, safe environment for all guests and staff.
• Maintain, monitor, and restock restrooms throughout shift.

• Must be willing to participate in continuous training and educational opportunities offered by Green River Distilling Co.
• Must learn Green River Distilling Co. distillery practices and products.

• Must be willing to take the company-paid course and become a certified Stave & Thief Executive Bourbon Steward.
• Commitment for the Company’s ISO program.
• Conduct monthly inventory counts of all gift shop and bar inventory.
• Required to be STAR or TIPS certified through the KY ABC Department within 30 days of employment. This course is company paid.
• Other duties as assigned.

Desired Qualifications and Skills

• Must be 21 years of age or older.
• A high school diploma or GED.
• Previous experience in customer service.
• Ability to speak and write English fluently.
• Excellent communication and interpersonal skills.
• Ability to multi-task.
• Basic computer skills.
• Must be a self-motivator and a strong team player.
• Willingness to learn new skills.
• Ability to speak and write fluent English.
• Strong interpersonal and excellent communication skills.
• Positive attitude is a must.
• Must have problem solving skills and the ability to multi-task.
• Ability to work enthusiastically with a wide demographic of guests.
• Ability to lead, motivate and train others.
• Must possess the ability to work in a fast paced, team environment.
• Detailed oriented, accurate and consistent in performing duties.
• Interpersonal and conflict resolution skills.
• Reliable transportation to the assigned workplace. 

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear; sit, stand, walk, bend, kneel, stoop, crouch, crawl, and climb all day; frequently lift and/or move items up to 40 pounds; use hands and fingers to handle or feel objects, tools, or controls. 
• The employee must be able to physically navigate around a plant/production environment, including the repetitive climbing of stairs and elevated walkways. 
• Frequent expose to fluctuating indoor and outdoor temperatures. 
• Limited overnight travel may be required and travel by car, air, train, or other means of public transportation may be needed. 
• The employee must have the ability to hear and understand verbal communication in person and over communication devices (phone, radio); ability to detect and respond to alarms, warning signals, and emergency notifications; ability to distinguish differences in tone, volume, and pitch for accurate communication.
• The employee must have the ability to read printed materials, digital screens, and fine print; ability to detect visual signals such as warning lights, hand gestures, or safety signs; ability to accurately perceive depth, color, and movement as required for the role; ability to operate tools, machinery, or vehicles requiring visual coordination. 
• Must be able to determine wait time based on Visitors Experience procedures.
• Frequent washing of hands.
• The employee must have the ability to use taste and smell when tasing alcohol distillate.

Our Company is committed to equal opportunity in all aspects of employment. It is the policy of our Company to provide full and equal employment opportunities to all employees and potential employees, without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. 

NOTE: The Company reserves the right to modify or apply this Job Description in any manner necessary to conduct its business and meet its goals and objectives. This Job Description does not imply that these are the only functions of the job, or the only essential functions of the job. Other duties and responsibilities may be required in this position.