SALES ASSOCIATE - RETAIL chez Hard Rock International (USA), Inc.

Overview:The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.Responsibilities:ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.- Greets guests, answers the phone, and answers questions accurately and politely.- Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.- Directs guests to different areas of the property.- Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits.- Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).- Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.- Displaying Retail product through Hard Rock’s visual display standards.- Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.- Assures the complete satisfaction of each and every guest by creating memorable experiences.- Attend and participate in meetings, completing follow-up as assigned.- Perform work regularly and predictably.- Other duties as assigned.Qualifications:EDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.  ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.- Must successfully pass background check.- Must successfully pass drug screening.- Must be at least twenty-one (21) years of age. KNOWLEDGE OF:- Basic mathematical skills.- Excellent customer service skills.- Microsoft Word and Microsoft Excel.- Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.ABILITY TO: - Be flexible to work varying shifts and time schedules as needed. - Communicate effectively with all levels of employees and guests.- Remain calm in a hectic, fast-paced atmosphere. - Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.- Restock needed materials and retrieve dropped items.- Use a cash register.- Distinguish between different denominations of currency and make correct change.- Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.Additional Details:

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

 

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