IT Specialist chez Savant Wealth Management

Be the go-to resource for employees’ tech needs as an IT Specialist, where you’ll deliver responsive support, troubleshoot devices, and ensure a seamless end-user experience. Join our IT Service Desk team and play a key role in keeping daily operations running smoothly!

 

The IT Specialist is the first point of contact for employees requiring IT support. This role is responsible for delivering excellent customer service, addressing day-to-day technical requests, and ensuring a positive end-user experience. The IT Specialist configures and troubleshoots PCs, laptops, mobile devices, and peripherals, while maintaining responsiveness to user needs.

This position plays a key role in the IT Service Desk by managing incoming requests, resolving common hardware and software issues, and escalating complex incidents to senior team members when necessary. The IT Specialist  helps ensure smooth IT operations by keeping accurate documentation of issues and contributing to team knowledge sharing.

 

For nearly 40 years, Savant Wealth Management has served as a trusted advisor to established individuals, families, and businesses seeking clarity and confidence in their financial lives. We are a fee-only, independent, fiduciary wealth management firm providing comprehensive guidance on investments, financial planning, tax and business consulting, estate planning, trust services, and family office support. At the heart of our firm is a culture of lifelong learning—one that values curiosity, continuous improvement, and helps our clients build their ideal futures. If you want to be part of a culture that is defined by strong values - Savant is right for you.

 

The IT Specialist can expect to focus in the following areas:

 

End-User Support & Customer Service

• Serve as the primary point of contact for IT requests via help desk, phone, email, and in-person support.
• Deliver professional, courteous, and timely assistance to end users.
• Diagnose and resolve common hardware, software, and network-related issues.
• Escalate unresolved or complex issues to Specialist II or Lead, ensuring proper follow-up.
• Provide basic training and guidance to end users on systems and applications.

Hardware & Software Support

• Configure, install, and set up PCs, laptops, and peripheral equipment.
• Provide technical support for desktops, laptops, and mobile devices.
• Assist with deploying and recycling hardware.
• Support setup and maintenance of AV equipment and conference rooms.
• Perform user account changes and system updates in Active Directory, Azure, and other applications as directed.

Documentation & Tracking

• Document, track, and monitor support requests in the ITSM system (e.g., FreshService).
• Maintain accurate records of incidents and resolutions for knowledge sharing.
• Assist in maintaining inventory records for IT hardware and peripherals.
• Contribute updates to knowledge base articles and team documentation.

Collaboration

• Work closely with Specialist II, Lead, and other IT team members to ensure consistent service delivery.
• Participate in team meetings and training to improve skills and align with IT initiatives.
• Support IT projects as needed, primarily in execution (device deployment, basic configurations, user setup).

 

 

A couple things to note about our IT Specialist position:

 

• This is a full-time in-person position working Monday – Friday 8:00am – 5:00pm.
• The role is based out of our office in Rockford, IL.

The IT Specialist position typically requires the following qualifications:

 

- Associate degree in Information Technology, Computer Science, or related field, or equivalent experience, or equivalent experience supporting users.

- Relevant certifications preferred (Microsoft, Network+).

- 1–2 years of help desk experience, or equivalent experience.

- Strong customer service background with proven ability to assist non-technical users.

- Experience supporting Windows desktops/laptops and common applications (Microsoft 365, Zoom, etc.).

 

 

Why Join Us?

 

Our Vision: Transform personal and financial dreams into goals and goals into reality.

Our Mission: To build one million ideal futures for our clients, our team, and the communities we serve.

 

• We are a team with distinct backgrounds and diverse views.
• We believe in collaboration, innovation, excellence, doing what’s right, and helping our team to provide world class service.
• Our culture is described through our corporate values of excellence, integrity, lifelong learning, respect, growth, and servant leadership. We are dedicated to living these values through our daily interactions with each other, our clients, and our communities.

 

 

The Perks:

 

At Savant, we are committed to supporting our employees as well as investing in their well-being and growth. We take a market-based approach to compensation. The expected base salary range for this role nationally is $23 - $30. However, final base pay will be carefully determined based on several factors, including responsibilities, skills, relevant experience, geographic location, and market conditions. Additionally, this role may be eligible for other forms of compensation and benefits.

 

In addition to compensation. We also offer a benefits package designed to enhance both your personal and professional life. Below is an overview of our offering and the specific benefits available for this role can be discussed in detail during the hiring process.

 

• Benefit Eligibility on Day One: Enjoy immediate access to a robust benefits package starting on your first day of employment.
• Choice of Medical Plans: Select from two medical plans tailored to fit your needs.
• Health & Wellness Accounts: Opt for a Health Savings Account (HSA) or Flexible Spending Account (FSA) to manage your healthcare expenses.
• Flexible Dental Coverage: Choose between two dental plan options for optimal oral health.
• Vision Insurance: Keep your eyes healthy with our vision insurance plan.
• Company-Paid Life & AD&D Insurance: Feel secure with fully covered basic life insurance and accidental death & dismemberment benefits.
• Company-Paid Disability Coverage: Rest easy knowing you’re covered with both short-term and long-term disability plans.
• 401(k) with Company Match: Invest in your future with both Roth and Traditional 401(k) plans, featuring a per pay period company match.
• Generous Paid Time Off: Benefit from PTO that increases with your years of service, at least 11 paid holidays each year, a paid day each year for your Savantiversary, and enjoy shorter work weeks with our Summer Hours. 
• Additional Leave and Time Off Benefits: Personal leave, parental leave, professional development paid time, and bereavement pay are just a few examples of how you will be supported with time off and other benefits during life's most critical moments.
• Dress Code: Enjoy a “Dress for Your Day” approach to your style. We offer wardrobe flexibility based on office culture, client expectations, and your daily schedule.
• Employee Recognition: Enjoy monetary awards through our recognition program.
• Team Incentive Plans: Participate in our team incentive plan for additional earning opportunities.
• Employee Assistance Program: Access support through our Employee Assistance Program whenever you need it.
• Exclusive Discounts: Take advantage of various discount programs for additional savings.
• Wellness Reimbursements: Get reimbursed for gym memberships and other wellness programs to stay fit and healthy.
• Additional Perks: Get reimbursed for your warehouse club memberships and receive an allowance for Savant Swag.

 

 

 

Take your career to new heights, apply today!

 

 

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

 

 

 

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

 

 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the incumbent in this position. Any combination of equivalent education and work experience will be considered.

 

Savant Capital LLC, is an Equal Opportunity Employer.

 

 

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