Patient Access Representative | Shelby Rural Health Clinic chez Loganhealth

Patient Access Representative

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

At Logan Health, we’re passionate about providing exceptional care to the communities we serve. As a Patient Access Representative, you’ll play a key role as the first point of contact for our patients, helping ensure a smooth, supportive experience from check-in to billing. This is a great opportunity to make a difference in a rural health setting while working part time.

The Patient Access Representative is responsible for welcoming patients, completing accurate registration, verifying insurance coverage, and collecting payments. This role is essential in creating a positive experience for patients and ensuring the financial health of the organization. This is a part-time position, averaging 25 hours per week.

What You’ll Do

• Greet patients and complete registration according to acuity level and clinic protocol.

• Gather demographic, insurance, and visit-specific information, verifying accuracy with prior records.

• Verify insurance eligibility and benefits, and communicate out-of-pocket responsibilities to patients.

• Collect and process payments for services and outstanding balances.

• Refer self-pay patients to financial counseling when appropriate.

• Maintain up-to-date knowledge of Medicare, Medicaid, commercial insurance requirements, and pre-authorization/referral processes.

• Accurately identify insurance plans and ensure correct entry into systems.

• Provide administrative support to ensure smooth clinic operations.

• Meet productivity and quality standards, while delivering excellent customer service.

• Maintain confidentiality and handle sensitive information with professionalism.

What We’re Looking For

• Coursework beyond high school or experience in a complex administrative support position.

• Minimum 1 year of customer service experience required.

• Prior experience in registration, insurance verification, financial clearance, or medical billing preferred.

• Knowledge of medical terminology and coding preferred.

• Strong computer skills, including Microsoft Office; ability to learn new software quickly.

• Excellent organizational skills, detail orientation, and ability to multitask in a fast-paced setting.

• Strong verbal, written, and interpersonal communication skills.

• Ability to work both independently and as part of a team.

• Commitment to maintaining confidentiality and professionalism.

Schedule & Hours

• Part-time

• 25 hours per week

Benefits

Logan Health offers a competitive benefits package to part-time employees, which includes:

• Paid time off (PTO)

• Retirement plan with employer contributions

• Employee wellness programs

• Opportunities for career growth within Logan Health

Why You’ll Love This Role

You’ll be part of a supportive team, make a difference in the patient experience, and gain valuable exposure to healthcare operations in a rural clinic setting. This is an excellent opportunity for individuals interested in healthcare administration or those looking for a flexible, part-time schedule.

Shift:

Day Shift - 8 Hours (United States of America)

Schedule:

Logan Health operates 24 hours per day, seven days per week.  Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

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