IT Service Desk Technician chez Millennium Physician Group

IT Service Desk Technician

Onsite in Fort Myers, FL

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

The IT Service Desk Technician is a part of a team led by our dynamic IT Service Desk Manager, where each day, you'll be equally challenged and prepared to support and learn new technologies! Working within our VOREX Ticketing System to track trends and solutions for user's issues and requests, you'll join forces with other Service desk associates, Field Technicians, and departmental staff to ensure SLA's are met and even surpassed by utilizing your outstanding troubleshooting, customer support and technical skills. As a fellow IT Service Support Technician and TIS team member, you'll be able to gauge your success by measuring not just the speed with which you resolve issues but by how we learn from those issues to prevent them.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Provide phone support to users
• Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
• Track and log all requests for service into ticket tracking DB
• Respond to end user within specified response SLA
• Resolve incidents and service requests within the required SLA
• Perform problem resolution research and document solutions
• Remotely assist with new printers, desktops, and laptops
• Ability to Install Windows, antivirus, and drive encryption
• Assist with company-based software deployments
• Monitor and implement company policies, procedures, and standards to ensure compliance is met with respect to data security, hacking prevention, and protection of personal information data
• Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
• Other duties as required

Education and/or Experience Required

• 3+ years of Ticketing System Experience
• 3+ years of Technical Support Experience
• 3+ years of Customer Service Support
• Associate's degree or equivalent experience
• IT Healthcare Experience (preferred)
• IT Certifications A+, ITIL (preferred)

The ideal candidate will be Comfortable and Confident with:

• 1-3 years of experience in an IT support role
• Troubleshooting various hardware and software
• Remote phone support
• Experience with Active Directory
• Familiarity with remote desktop support tools
• Moderate network troubleshooting experience
• A+ Certification & ITIL Foundations Certification (preferred)
• Ability to work with minimal supervision
• Exhibit a high level of professionalism and excellent interpersonal skills

Certifications

ITIL and Comp TIA A+ preferred

Supervisory Responsibilities

This job has no supervisory responsibilities.

This position earns competitive compensation plus a full benefits package, including 401(k) with match and three weeks of PTO! We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

Equal Employment Opportunity

Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact [email protected] for assistance