Internal Redeployment Only - Senior Admissions Officer chez Cardiff University

Please note that this job is open only to current Cardiff University staff who are eligible for Redeployment.

Internal Redeployment Only - Senior Admissions Officer
School of Healthcare Sciences

We are looking for a Senior Admissions Officer to join the Admissions Team in the School of Healthcare Sciences. 

In this role you will:

• Take the lead responsibility for the effective administration management of all activities/systems relating to Admissions. 
• Liaise with other Professional Support Senior Officers to ensure all pre-entry enrolment processes are completed according to the requirements of the programme.
• Work closely with the Academic Director of Recruitment and Admissions (DoRA) to ensure that all requirements are met. 

The successful candidate will have substantial experience of supervising a team and a specialist knowledge of recruitment and admissions systems/ processes related to student administration activity.

We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression. We are a proud Living Wage supporter.

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you may spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.

Please contact Helen Tilston, Interim School Manager ([email protected] for an informal, confidential discussion about the role.

This position is full time (35 hours per week) and fixed term until 31st July 2026. 

Secondment opportunity welcome - please note for Cardiff University members of staff interested in this post on a secondment basis, permission will need to be sought from your current Line Manager before applying.

Salary: £33,951 - £36,636 per annum (Grade 5).

Closing date: Wednesday, 1 October 2025

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

JOB PURPOSE

Lead and manage the Admissions team in the School of Healthcare Sciences.

MAIN DUTIES & RESPONSIBILITIES

• Taking the lead responsibility for the effective administrative management of all activities/systems relating to Admissions.
• Leading a team of support staff, in the effective execution of their roles; taking responsibility for induction, workload allocation, appraisal, performance review and the identification of training and development needs.
• Acting as the point of escalation for any issues raised by the Admissions Support Officer or Admissions Assistants advising on difficult cases, proposing. recommendations and courses of action to academic staff or the Education & Students Manager / Deputy School Manager.
• Working to close deadlines ensuring that all records for submission to central services and other organisations are completed within the necessary timescale and liaising with admissions tutors to ensure that admissions targets and regulations are adhered to.
• Taking the lead responsibility for the effective processing of complex and unusual admissions cases including APEL/RPL, Erasmus etc, ensuring that there is sufficient support for these applicants during the process.
• Liaising with other Professional Support Senior Officers to ensure all pre-entry enrolment processes are completed according to the requirements of the programme.
• Taking a lead on the operational planning and management of interview/assessment days, liaising closely with relevant academic staff to establish their needs for the events and ensure appropriate resources are in place.
• Overseeing the management of relevant pre-admissions checks i.e. Disclosure and Barring Service Records, raising concerns with the Education & Students Manager/Deputy School Manager and providing a thorough and clear handover to the Student Cases Support Officer for matters requiring further attention.
• Actively taking part in projects within the School, College or Wider University in relation to Admissions processes as required, engaging in process improvement activities and making recommendations to the Education & Students Manager/Deputy School Manager as appropriate.
• Monitoring the process and progress of all UG and PGT applications including the provision of relevant statistical data for presentation to appropriate Groups or Committees.
• Acting as Secretary and service such standing committees of the School as may be relevant to the role, as directed by the Education & Students Manager/Deputy School Manager.

General Duties (standard)

• Ensuring that confidentiality is maintained when undertaking duties.
• Ensuring compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes.
• Performing other duties which are not exhausted above, but which will be consistent with the role.
• Taking reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the University’s Safety, Health and Environment Policies and procedures and to cooperate with the University on any legal duties placed on it as the employer
• Demonstrating a genuine commitment to provide an excellent customer service whether to colleagues, students or external stakeholders.

36,636

Grade 5

33,951

Admin / Clerical

Managerial, Professional and Specialist Staff – MPSS

IMPORTANT NOTE: When submitting your supporting statement, you must provide evidence as to how you meet each of the essential (and desirable if applicable) criteria below. We suggest that you do so by using each of the criteria as sub-headings, providing written evidence of your relevant skills underneath. Before uploading this attachment, please ensure that you include ****BR within the filename.

Essential Criteria

Qualifications and Education

1. NVQ 3/A-Level or equivalent

Knowledge, Skills and Experience
        2.Substantial experience of supervising a team
        3.Specialist knowledge of recruitment and admissions systems and processes or related student administration activity
        4.Ability to set up standard office systems and procedures and make improvements as appropriate

Customer Service, Communication and Team Working
         5.Ability to communicate detailed and complex information effectively and professionally with a wide range of people
        6. Experience of managing the work of others
        7.Experience of dealing with performance and welfare issues
        8.Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered

Planning, Analysis and Problem solving

      9. Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing practical solutions and resolving problems with a range of potential outcome
      10. Evidence of ability to plan the work of a team, reacting to changes in workload and priority

Desirable Criteria

1. Degree or an equivalent qualification or equivalent work-related experience
2. Experience of working in a Higher Education environment
3. Fluency in Welsh, written and oral