Housekeeping Supervisor chez Kimpton Hotel Monaco Pittsburgh

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh’s fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we’d love to welcome you aboard.

What will you be doing?

As the Housekeeping Supervisor, you'll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners.

·         Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day.

·         Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.

·         Report any substandard conditions or damage of the guest room to the Housekeeping department.

·         Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level.

·         Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.

·         The Front Desk will give you all room moves, late check-outs, and additional guest requests for appropriate follow-up action.

·         Answer the department telephone using friendly telephone etiquette.

·         You'll help guests with special requests, information, and status of Lost & Found items.

·         Check the hotel's PMS computer for information concerning room status and to enter updated room status.

·         Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door.

·         Confirm the work schedule for the following day with room cleaners.

·         Complete a written report of all room statuses for the Front Desk.

·         File all daily reports in the file cabinet.

·         Duties as assigned by leaders.

What do you bring to the role?

·         High School Diploma is preferred.

·         1 year of experience in customer service or similar role.

·         Housekeeping supervisory or related job experience is preferred.

·         Flexible schedule, able to work mornings, nights, holidays and weekends when needed.

What’s in it for you?

·         Room discounts at Marcus Hotels & Resorts and IHG-branded properties

·         Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

·         “Two for one” movie theater coupons at Marcus Theatres

·         Ability to grow your career and transfer from one property to another 

·         Paid time off

·         Flexible scheduling

·         Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

And more!  

About Us:

 A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

 Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.

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