Consumer Quality Control Specialist chez None

Consumer Quality Control Specialist

CLASSIFICATION: Non-exempt

REPORTS TO: Loan Quality Control Manager

JOB DESCRIPTION

Summary/Objective

Responsible for reviewing consumer pre-closing and post-closing loan packages to ensure accurate documentation, compliance with regulations, identification of legal issues and adherence to bank policies and department procedures.  

Essential Functions
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conducts pre-funding review of consumer loans to ensure accuracy and completeness of closing packages. 
• Conducts post-closing review of completed consumer loan documents to ensure compliance with all Federal, State, and local regulations.
• Acts as an independent reviewer to conduct compliance and post-closing audits on consumer loans, including conventional and government (agency) type mortgage loan files, to ensure compliance and investor guidelines have been met.
• Identify areas of deficiency and maintain records, responses, and results of all audits.
• Verify that the terms included in loan documentation match terms approved in the loan request and/or loan presentation. 
• Ensure loan closers correct outstanding errors prior to closing.
• Establish and maintain production standards and quality requirements.
• Responsible for the quality control reporting of pre-funding and post-funding files in addition to denied loan files and early payment defaults.
• Work independently with auditors to resolve exceptions, questions, and concerns about underwriting, documentation, and data integrity errors.
• Assign, manage, and report Quality Control monthly review of production to Director of Loan Operations.
• Work with other department managers in complying with responses and action plans for Quality Control exceptions. 
• Determine if internal/external parties involved in all aspects of the loan have successfully met the guidelines and responsibility for particular loan programs.

Other Duties

• Other duties as assigned.

Skills/Abilities

• Strong data entry skills.
• Detail-oriented and well-organized.
• Highly professional in all written and verbal communications. 
• Advanced computer skills with working knowledge of Microsoft Office (Word, Excel, Outlook).
• Able to manage time efficiently and prioritize workloads to meet strict deadlines while handling multiple tasks.
• Thorough knowledge of various types of secured and unsecured consumer transactions, loan products, and legal and regulatory issues related to lending.

 Supervisory Responsibility

This position does not have supervisory responsibilities.

 Work Environment

This job operates in an office setting, the opportunity to telework is not available.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Office environment with job duties conducted via telephone, face to face meetings, and on the computer.  

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets.  This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

• 2 years experience in conventional and government compliance, loan file reviews, or associated processes in the lending industry required.
• 4-year college degree or equivalent additional related work experience preferred.
• In-depth knowledge of all federal, state, and local compliance regulations to include: Truth in Lending; Equal Credit Opportunity laws, Reg Z, Reg B, and Reg X.
• Advanced knowledge of total closing function to include: underwriting condition to closing, closing instructions, closing procedures, and TRID. 

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.   Duties, responsibilities and activities may change at any time with or without notice.