Manager, Warranty chez Winnebago Industries

Are you passionate about driving process improvement? Do you want to join a growing team with a reputable organization? Winnebago Motorhome is seeking a Warranty Manager to join our team based in Forest City, IA. The Warranty Manager is responsible for leading the warranty operations to ensure seamless, fair, and efficient experience for dealers and customers. This role oversees the end-to-end warranty claim process, administers goodwill support when appropriate.  With a strong focus on process excellence and continuous improvement, the manager drives simplification and clarity in dealer interactions while leveraging technology to enhance operational performance.

Day to Day of the Role:

Warranty Process Management

• Oversee the full lifecycle of warranty claims, ensuring timely and accurate processing.
• Continuously refine processes to improve efficiency and reduce dealer effort.
• Make warranty interactions easy and intuitive for dealers.
• Serve as a point of escalation for complex or disputed claims.
• Process claims as required

 Data Analysis

• Track and report out on warranty process metrics
• Track Warranty and Goodwill trends and communicate emerging issues to quality, engineering, etc.
• Work with finance on warranty forecasting

Experience and Education:

• Bachelor's degree preferred, but equivalent experience considered
• 5+ years of experience in service, warranty, or technical support in automotive, recreational vehicles or similar field. 
• Skilled in Salesforce, Excel (including advanced functions), and other CRM/reporting tools.
• Comfortable working with data to identify trends and drive improvements.
• Proficient with MS Office products (Excel, Word, PowerPoint, etc)
• Champion a culture of continuous improvement and customer-first thinking.
• Lead by example with ownership, accountability, and proactive problem-solving.

Winnebago Outdoors is located in beautiful Forest City, IA. This community provides numerous outdoor activities including miles of bike trails, canoeing, golf, 10 parks, and aquatic center. For indoor entertainment enjoy the 630 seat Bowman Fine Arts Center. Only two hours from Minneapolis and an hour and a half from the top ranked hospital in the nation, Mayo Clinic. In addition, Iowa offers a 17% lower cost of housing than the national average. Nearby communities such as Clear Lake and Mason City offer beaches, lakes, breweries, arts, and culture. 

By fostering innovation, igniting growth, promoting well-being and connecting with purpose, we cultivate the passion and pride that make both work and play extraordinary.  Greatness is in your NATURE.