Clinical Account Director chez RxBenefits

The Clinical Account Director will be responsible for nurturing high-level strategic client relationships, effectively collaborating with various levels of internal and external leadership to drive a mutually beneficial partnership.  This role requires a strong background in pharmacy combined with exceptional business acumen to effectively oversee the development and execution of tailored solutions that meet client needs. The Director is ultimately responsible for a pharmacy benefits relationship that meets client intent for access, service and affordability, while ensuring RxBenefits’ goals of the partnership are met. They will leverage their expertise as a pharmacist to provide insightful, evidence-based recommendations, foster long-term partnerships, and drive client satisfaction and retention. This position is ideal for an experienced professional who thrives in a pivotal role and is passionate about enhancing client relationships through strategic, data-driven decision-making.  This position may work remotely or in our Birmingham, AL headquarters, and requires up to 25% travel. THIS JOB REQUIRES A LICENSED PHARMACIST. 

Essential Job Responsibilities Include:

• Serves as the primary advisor on RxBenefits and/or PBM services and products, providing recommendations as appropriate.
• Primarily responsible for client contract life cycle, including responsibility for negotiating renewal and ensuring contractual obligations are met by both RxBenefits and the client.
• Operates with a high degree of autonomy, effectively navigating internal channels to quickly address client challenges and unique strategic needs.   
• Efficiently and effectively escalates to Leadership when needed.
• Ensures that RxBenefits’ service levels are generating high overall client satisfaction, increasing likelihood of contract renewal.
• Fosters collaborative relationship with RxBenefits PBM Relations team to ensure client’s unique needs are met.
• Regularly provides in-depth evaluation to client regarding factors affecting drug trend.
• Maintains awareness of drug pipeline and proactively consults broker/client on  appropriate drug category management approaches.
• Proactively consults broker/client on recommended benefit design and formulary approaches.
• Ensures modeling and reporting are sufficient to support broker/client needs and decision-making.
• Maintains a deep understanding of the client's organizational structure, culture and goals.
• Establishes a trusting relationship and promotes goodwill with client and broker via repeated transparent and consultative engagements.   
• Proactively engages broker/client on both value-add solutions and any potential challenges/issues.
• Partners with Account Manager to ensure benefit changes are executed in alignment with client intent. 

• Maintain in-depth knowledge of the PBM marketplace; state/regional legal requirements impacting client’s benefits, carriers, underwriting requirements, and benefit/service/product offerings.
• Preparation of reports deemed necessary by Account Management leadership.
• Maintain accurate information on all assigned client accounts.
• Provide support to Account Manager, when needed, as they act as liaison in conjunction with Pharmacy Operations, client, brokers and PBM companies to resolve all service problems.
• Meet or exceed departmental goals established by the Senior Vice President -Account Management.
• Present a positive image in and out of the office to fellow employees, members, providers, and the community.
• Collaborate with other departments to develop strategic recommendations for assigned clients based on individual client needs.
• Foster teamwork and a supportive departmental culture with a can-do attitude to provide exceptional service to broker and client.
• May be asked to lead team members through new processes, change management, and facilitate team calls as needed.
• Assists leadership with the goal of improving account retention and achieving key performance indicator standards.
• Other duties as assigned.

Required Skills / Experience:

• 8+ years of combined Account Management and Clinical Pharmacist experience. 
• Current Pharmacist license in good standing (any state). 
• Pharmacy industry experience required.
• Effectively navigates communication with senior leaders internally and externally.
• Oversight and renewal of client contracts.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Thorough knowledge of Employee Benefits insurance and PBM industry. 
• Excellent presentation and communication skills.
• Strong analytical and critical thinking skills.
• Strong organizational skills with the ability to prioritize in a dynamic environment.
• Self-motivated with the ability to work independently with limited supervision or within a group or team.