Community Long Term Support Worker chez Douglas County (WI), WI

About the Department

The Community Long-Term Support Worker provides support and service coordination to children living with an intellectual/developmental disability, physical disability, and/or severe emotional disturbance and their family/caregivers with the primary responsibility of promoting the child’s health, safety, and welfare in their home and community.

Based on 37.5 hours per week, full-time, non-exempt.
2025 Salary: $28.68 - $31.00 per hour

Douglas County offers a competitive benefits package including but not limited to:

• Annual wage increase based on eligibility
• Paid, on-the-job training and advancement opportunities
• 85% county contribution to health and dental premiums
• Health Savings Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan
• Wisconsin Retirement- One of the most well managed retirement systems in the nation- Contributions are paid according to current year rates set by WRS Employee Trust Fund.  Refer to www.etf.wi.gov for further detail  
• County-paid Life Insurance Policy – coverage equivalent to annual salary - affordable Supplemental, Additional, and Spousal/Dependent coverage available at employee’s expense
• Competitive paid time off including vacation, sick time, personal days and holidays
• Public Student Loan Forgiveness (PSLF) Employer 

Position Duties

The following duties are normal for this position but should not be construed as exclusive or all- inclusive.

• Assisting families to determine program functional eligibility by administering the Children’s Long-Term Care Functional Screen and assisting in financial eligibility through WI Medicaid.
• Assessing and periodically reassessing the participant’s health, safety and functional capacity while maintaining monthly contact with families through direct contact or collateral contact.
• Providing crisis and critical incident intervention and resolution.
• Developing Individual Service Plans with families consistent with their identified outcomes and updating the plan at the required intervals.
• Verify that services are delivered in accordance with program requirements.
• Assist in locating available service providers to meet outcomes identified in the service plan.
• Providing transitional planning and support as children age into adult long-term care services.
• Advocating and providing information for coordination with other services and resources including but not limited to: court-ordered, youth justice, or child protective services.
• Referring and assisting families in accessing other public benefits, energy assistance, or other income-based services.
• Maintains case files and completes documentation and program paperwork within program regulations.

• Complete the necessary training to become certified in the administration of the Children’s Long-Term Care Functional Screen. 
• Complete any approved and required Department of Health Services training 

• Participates in mandatory department trainings and unit trainings.
• Participates in monthly unit meetings.
• Performs other duties as required.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Minimum Qualifications

Qualifications may be met through a combination of education and practice experience including:

• An associate’s degree in a human services-related field and two years of experience working with people of the specific target group(s) for which they are employed.
• A course of study and practice experience that meets requirements for state certification or licensure as a social worker and also one year experience with individuals with disabilities.
• A course of study leading to a Bachelor of Arts or Bachelor of Science degree in a health- or human services-related field and one year of experience working with individuals with disabilities. 
• A minimum of four years’ experience as a long-term support SSC.
• A combination of training and experience equivalent to four years of long-term support case management practice.

Knowledge:

• Working knowledge of social and economic factors which influence family life.
• Some knowledge of principles of human behavior and development.
• Knowledge of community resources.
• Knowledge of public social service and assistance programs.
• Knowledge of interviewing techniques and problem-solving methodology.
• Have knowledge of the warning signs of child abuse and neglect.
• Have knowledge of and ability to demonstrate an understanding of cultural competence and diversity when providing services.
• Have knowledge of computers, computer programs and data entry.
• Have basic knowledge of Wisconsin’s Medicaid long-term care programs, their eligibility requirements, and procedures.

Other Qualifications

REQUIRED COMPETENCIES:

• Communicates clearly and effectively, both verbally and in writing, ensures understanding, and conveys information accurately.
• Maintain confidentiality and discretion in handling business-related files, reports, and conversations, adhering to open records laws.
• Apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
• Perform detailed work accurately and independently within required timeframes, ensuring high-quality outputs.
• Establish and maintain effective working relationships with supervisors, coworkers, customers, providers, and staff from other agencies.
• Ability to manage assigned caseload effectively, prioritizing work duties to ensure timely and efficient service delivery.

PHYSICAL ACTIVITIES/REQUIREMENTS:  

This position will be required to perform non-sedentary and sedentary work. Non-sedentary work includes walking distances on uneven surfaces and climbing stairs; standing and sitting variable times; carrying a lap top computer and other materials simultaneously; and ability to lift up to 30 pounds. May require field visits, sometimes in buildings or terrain that is not handicapped accessible. Requirements include driving a vehicle to and from appointments. Shall maintain a valid driver's license and proof of insurance.

TEST REQUIREMENTS: Testing may be administered to assess skills and abilities necessary to perform the essential duties of this position.   Structured interview, references and background investigation.

Douglas County is an Affirmative Action /Equal Opportunity Employer.

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