Senior Systems Engineer, VMWare chez Tyler Technologies
Tyler Technologies · Overland Park, États-Unis d'Amérique · Onsite
- Senior
- Bureau à Overland Park
Description
Responsibilities
- Provide technical support to team and customers, responding promptly to issues reported by team and customers, conducting root cause analysis, and going through various testing scenarios for thorough resolution.
- Develop and maintain operational documentation and specifications on system builds, disaster recovery, and standard operating procedures.
- Good Understanding of shared storage technologies including SAN, NAS, Fiber channel, iSCSI, and NFS.
- Manage and administration of multiple Cisco UCS Domains.
- Plan, test and deploy patches through VUM and AutoDeploy to manage version compliance.
- Drive root cause analysis and provide feedback to improve architecture changes.
- Drive customer escalated issues to closure by providing workarounds and fixes in a timely manner.
- Enhance customer satisfaction by responding to all customer issues and providing relief either through self or by driving visibility of the issues upstream to ensure they get fixed.
- Improve product supportability and serviceability by actively participating in new design development to provide feedback to drive increased stability of VMware platforms for enhanced customer satisfaction.
- Participate in an on-call rotation.
- An ability to learn new technologies quickly, good time management skills, along with strong documentation skills.
- Good communication skills both written and verbal.
Qualifications
- 7+ years of hands on experience with VMware ESXi 6.5 and above
- 7+ years of hands on experience with vCenter HA/DRS Clusters
- 4+ years of hands on experience with Cisco UCS Administration
- 4+ years good understanding of Shares Storage Technologies
- 2+ years good understanding of VMware Skyline
- 2+ years of OS Troubleshooting experience
- 2+ years of hands on VMware experience on AWS
- 2+ years of hands on Linux administration
- 2+ years of hands on Windows administration
- 2+ years good understanding of VMware NSX
- 2+ years good understanding of vCloud Director
- 2+ years good understanding of VMware Tanzu
- 2+ years of good understanding of Network Administration