Record Retrieval Processing Coordinator chez exl Service.com (India) Private Limited
exl Service.com (India) Private Limited · Hartford, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Hartford
In this role, the following functions are managed:
- Reviewing requests via the system.
- Receiving, logging and matching mail to the retrieval order.
- Sort, scan and upload files.
- Sending out packages as required.
Responsibilities
Inbound Processing
- Open, review, sort and upload incoming packages received from Custodian of Records / Providers, Opposing Counsel, etc.
- Accurately log, review and identify content of packages, matching to specific record retrieval record.
- Prepare and scan medical records and other health related correspondence.
- Review, prepare and process incoming electronic records received via e-fax, email, CD, SFTP, and web
- Scan invoices and payment checks and attached to portal.
- Monitor email accounts and respond to inquiries from internal Operations teams.
- Review, scan and digitize data received on CD.
Qualifications
Outbound Processing
- Print, record, and send checks.
- Generate, Review, and prepare files of outgoing letters to Providers on a daily basis.
- Track all outgoing mail.
- Operate postage meters, scanners, printers.
- Monitor email accounts and respond to inquiries from the Operations team.
- Meet quality and productivity standards as indicated by service level.
- Comply with HIPAA and other regulations regarding confidentiality of information.
- Accurately review and prepare paper Medical Records and other Healthcare related correspondence for scanning following a standardized process.
